Assistant General Manager — Boutique Hotel Guest Experience

Kimpton Hotels & Restaurants; Sacramento (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking an Assistant General Manager in Sacramento to drive exceptional guest experiences and uphold brand standards. You will collaborate with the Front Office Manager and Director of Housekeeping to support staff development and sustain company culture.

The role requires proven hospitality leadership, strong budgeting skills, and a passion for service. This on-site leadership position offers ongoing growth and involvement across hotel departments.

Qualifications

• 3+ years management experience in hospitality.
• Bachelor's degree preferred.
• Ability to diplomatically deal with difficult situations and people with integrity.
• Experience with Opera and Microsoft Office Suite is preferred.
• Genuine passion for guest service and relationship-building.
• Outstanding organizational abilities and initiative, problem-solving, multitasking, and prioritization.

Responsibilities

• Assist General Manager in directing and leading all hotel operations with a high level of guest service.
• Support with managing the financial expenses of hotel operations to stay within budget.
• Identify capital needs and support maintenance of the hotel's overall condition.
• Develop and refine guest satisfaction programs for housekeeping and front desk; assist with reservations and guest inquiries when needed.
• Review team schedules and, at times, lead all aspects of hotel departments (Security, Engineering, Reservations) and oversee property interfaces.
• Lead, train, and develop a team of high-performing hotel department managers.
• Collaborate with Restaurants + Bars, Catering, Sales, and Banquets to ensure guest needs are met.

Skills

People management

Guest service

Budget management

Scheduling

Education

Bachelor's degree

Tools

Opera

Microsoft Office

Job description

Kimpton Hotels & Restaurants is seeking an Assistant General Manager in Sacramento to drive exceptional guest experiences and uphold brand standards. You will collaborate with the Front Office Manager and Director of Housekeeping to support staff development and sustain company culture.

The role requires proven hospitality leadership, strong budgeting skills, and a passion for service. This on-site leadership position offers ongoing growth and involvement across hotel departments.