Assistant General Manager

Doubletree by Hilton Chicago/Wood Dale; Wood Dale (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401(k) retirement plan

Employee discount programs

Job summary

Doubletree by Hilton Chicago/Wood Dale in Wood Dale, IL seeks an Assistant General Manager to partner with the General Manager in overseeing all hotel operations and guest experiences.

The role emphasizes leadership, operational excellence, financial acumen, and a commitment to delivering exceptional service across departments, while driving performance and ensuring compliance with standards and regulations.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 3-5 years of experience in hotel management or similar hospitality role.
• Strong leadership and communication abilities.
• Excellent organizational and problem solving skills.
• Proficiency in hotel management software and MS Office.

Responsibilities

• Oversee day-to-day hotel operations in collaboration with the General Manager.
• Maintain guest satisfaction through service excellence and issue resolution.
• Assist in budgeting, forecasting, and cost control.
• Lead and develop department heads and staff through training and mentorship.
• Collaborate with sales/marketing to drive revenue and occupancy.
• Ensure safety, regulatory compliance, and procedure adherence.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Hotel management software

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel management software

MS Office Suite

Job description

Position Overview

We are seeking a dynamic and experienced Assistant General Manager to join our team at [Hotel Name] in [City, State]. The Assistant General Manager will work closely with the General Manager to oversee all aspects of hotel operations, ensuring exceptional guest experiences, and driving business performance. The ideal candidate will demonstrate strong leadership skills, operational expertise, and a commitment to excellence in hospitality.

Key Responsibilities:

Operational Leadership

• - Assist the General Manager in the overall management of hotel operations, including front desk, housekeeping, maintenance, and food and beverage.
• - Ensure compliance with company standards, policies, and procedures.
• - Oversee daily operations and address any issues or concerns that arise.

Guest Satisfaction

• - Maintain a high level of guest satisfaction by ensuring quality service and prompt resolution of guest complaints.
• - Monitor guest feedback and implement strategies to enhance guest experiences.
• - Lead by example in delivering exceptional customer service.

Financial Management

• - Assist in the development and management of the hotel's budget, revenue forecasting, and expense control.
• - Monitor financial performance and implement strategies to achieve revenue targets and control costs.
• - Analyze financial reports and identify opportunities for improvement.

Team Leadership

• - Supervise and mentor department heads and staff, fostering a positive work environment and teamwork.
• - Conduct regular meetings and trainings to ensure staff are well-equipped to perform their duties.
• - Provide support and guidance to staff, addressing performance issues as needed.

Sales and Marketing

• - Collaborate with the sales and marketing team to develop and implement strategies to drive revenue and occupancy.
• - Participate in sales calls, site inspections, and client meetings as needed.
• - Assist in the development of sales and marketing plans and promotional activities.

Safety and Compliance

• - Ensure compliance with all local, state, and federal regulations, including health and safety standards.
• - Implement and maintain emergency procedures to ensure the safety and security of guests and staff.
• - Conduct regular inspections to identify and address any safety hazard

Compensation & Financial Incentives

• - Base Salary Range: $50,000 – $70,000 per year. Final salary placement is determined by experience, skills, and qualifications.
• - Performance Incentives: Eligible for performance-based incentive programs tied to individual and team goals.

Benefits & Perks

• - Health & Wellness: Comprehensive medical, dental, and vision insurance coverage options.
• - Paid Time Off (PTO): Accrued Paid Time Off (PTO) program for vacation, personal days, and illness, fully compliant with Illinois leave regulations.
• - Retirement Savings: 401(k) retirement plan enrollment options to help secure your financial future.
• - Travel Perks: Generous employee discount programs at partner hotels and affiliate properties worldwide.

Requirements

Qualifications

• - Bachelor’s degree in Hospitality Management, Business Administration, or a related field; relevant experience may be considered in lieu of a degree.
• - Minimum of 3-5 years of experience in hotel management or a similar role in the hospitality industry.
• - Strong leadership and communication skills.
• - Excellent organizational and problem-solving abilities.
• - Proficiency in hotel management software and MS Office Suite.
• - Ability to work flexible hours, including nights, weekends, and holidays as needed.

Benefits

• - Competitive salary and performance-based bonuses.
• - Comprehensive health, dental, and vision insurance.
• - Retirement plan.
• - Paid time off as per the hotel's policy outlined in the employee handbook.
• - Professional development and career growth opportunities.