Hotel Assistant General Manager

Spring-Hill-Suites; Charlotte (NC); On-site; USD 46,000 - 48,000; Full time

Benefits offered by this job

Fully-paid health insurance after 3 yr

Dental

Vision

Paid time off

Life insurance

401K match

Job summary

SpringHill Suites UNCC in Charlotte, NC, is seeking an Assistant General Manager to oversee hotel operations, uphold brand standards, and drive guest satisfaction and profitability. Salary ranges from $46,000 to $48,000 annually, with comprehensive benefits and corporate support.

The role emphasizes leadership, training, and revenue optimization in a busy hotel environment. Qualified candidates will have at least 3 years of hotel supervisory experience, Marriott-brand familiarity, and strong

Qualifications

• At least 3 years of hotel supervisory or management experience.
• Experience with Marriott brands preferred.
• Ability to lead and develop staff and ensure guest service excellence.

Responsibilities

• Provide vision for staff and promote brand standards.
• Interview, hire and onboard new staff to meet guest service expectations.
• Ensure training for new hires and ongoing development for all associates.
• Schedule staff to balance service levels with profitability.
• Fill in as needed to cover staffing gaps and surges.
• Coach and mentor staff to improve associate satisfaction.

Skills

Hotel supervisory experience

Marriott brand experience

People management

Customer service focus

Tools

Property management system (PMS)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time SpringHill Suites UNCC, Charlotte, NC, US

Salary Range: $46,000.00 To $48,000.00 Annually

SREE Hotels LLC is seeking an enthusiastic leader to fill the Assistant General Manager position at our SpringHill Suites by Marriott hotel, located in the University Research Parkarea of Charlotte.

As an Assistant General Manager you will enjoy professional training & development, responsive corporate support, competitive pay, and an excellent benefits package that includes fully-paid health insurance after 3 years' of service, dental, vision, paid time off, life insurance, a matching 401K and much more.

Primary Purpose

To assist in overseeing the hotel in all aspects of operations effectively, ensuring proper training of staff, compliance to brand standards, promoting high guest satisfaction and profitability.

Responsibilities

• Provide vision for the staff by promoting company and brand standards.
• Interview, hire and onboard new staff to meet the highest levels of guest service.
• Ensure new associates participate in new-hire orientation and make sure all associates receive proper job-related training as well as participate in all required ongoing training requirements.
• Schedule staff for appropriate levels of service that drive guest satisfaction yet maintain profitability
• Fill in whatever capacity is needed when staffing levels are limited due to unexpected surges in occupancy, inclement weather, call outs or any other unforeseen reason.
• Coach and mentor staff to facilitate high associate satisfaction
• Process daily deposits and make collection calls to customers with direct billing approval.
• Identify and take action to drive incremental revenue during high demand times through effective yield management.
• Conduct daily and weekly inspections of the entire facility and work with other department leaders to ensure cleanliness and maintenance issues are addressed timely and effectively.
• Review daily audit reports for accuracy and investigation of any irregularities.
• Provide feedback to staff during staff meetings about a) guest survey scores, b) associate survey scores, c) financial goals/budgets, and d) operational issues to facilitate associate understanding and buy-in toward areas in need of improvement.
• Interact with guests when there is a complaint and resolve it to their satisfaction.

Qualifications

• At least 3 years of hotel supervisory or management experience required.
• Marriott Brand experience strongly preferred.
• Full operational knowledge of property management system.
• Must be a positive role model for staff and co-workers with ability to identify and resolve problems timely.
• Must be flexible in work hours to accommodate last minute changes in scheduling
• Must be able to change tasks and adjust energy level needed to accommodate a fast paced environment.
• Must have strong interpersonal skills to engage and interact with associates and guests
• Must be detail oriented in supervising staff, inspection of facilities and completing assignments.

Job Setting and Physical Demands

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. The Assistant General Manager must be able to quickly maneuver to any location in the hotel. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.