UPS STORE Manager

Pharma Tech Concepts Llc; Hackettstown (NJ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Job summary

Pharma Tech Concepts Llc seeks a hands-on Center Manager to lead a The UPS Store franchise in Hackettstown, NJ. You will direct daily operations, schedule staff, drive sales, and ensure exceptional customer service while maintaining profitability and compliance with brand standards.

The role requires a strong retail leadership background, a focus on achieving revenue goals, and the ability to manage shipping, print services, and notary offerings.

Qualifications

• 2+ years of retail or customer-service management experience.
• Proven leadership: hiring, training, scheduling, and motivating a team.
• Strong sales orientation and comfort meeting goals.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee daily center operations and open/close procedures.
• Hire, train, schedule, and coach retail associates.
• Drive sales, meet revenue and profit targets, identify growth opportunities.
• Deliver exceptional customer service and resolve escalated issues.
• Manage shipping services (UPS, freight, international) and packing standards.
• Oversee print, mailbox rentals, notary, and fingerprinting where offered.
• Handle cash management, deposits, and end-of-day reconciliation.
• Maintain inventory, place supply orders, and control costs.
• Monitor store metrics and P&L; report results to owner.
• Execute local marketing and community outreach to grow the customer base.

Skills

Leadership

Sales orientation

Communication

Problem solving

POS proficiency

Education

High school diploma or equivalent

Tools

POS systems

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Health insurance

About Us

We're a locally owned and operated franchise of The UPS Store — a full-service retail center offering shipping, printing, mailbox, notary, and small-business services. We're looking for a hands‑on, sales‑minded Center Manager to lead our team, take ownership of daily operations, and deliver the friendly, reliable service our customers count on.

Position Summary

The Center Manager runs the day-to-day operation of the store: leading and scheduling staff, driving sales and revenue goals, ensuring an outstanding customer experience, and keeping the center organized, compliant, and profitable. This is a leadership role for someone who thrives in a fast-paced retail environment and wants ownership of results.

Key Responsibilities

• Oversee all daily center operations and open/close procedures
• Hire, train, schedule, and coach a team of retail associates
• Drive sales, meet revenue and profit targets, and identify growth opportunities
• Deliver exceptional customer service and resolve escalated issues
• Manage shipping services (UPS, freight, international) and packing standards
• Oversee print and finishing services, mailbox rentals, notary, and fingerprinting where offered
• Handle cash management, daily deposits, and end-of-day reconciliation
• Maintain inventory, place supply orders, and control costs
• Monitor store metrics and P&L; report results to the owner
• Execute local marketing and community outreach to grow the customer base
• Keep the center clean, well‑merchandised, and compliant with brand and safety standards

Qualifications (Required)

• 2+ years of retail or customer-service management experience
• Proven leadership: hiring, training, scheduling, and motivating a team
• Strong sales orientation and comfort meeting goals
• Excellent communication and problem‑solving skills
• Proficiency with POS systems and general computer/office software
• Ability to lift up to [50] lbs and stand for extended periods
• High school diploma or equivalent (associate's or bachelor's a plus)

Preferred (Nice to Have)

• Experience in shipping, printing, or a franchise retail environment
• Active notary commission (or willingness to obtain)
• Familiarity with The UPS Store systems and services
• Bilingual [language] a plus