Assistant General Manager

Drury Hotels Company; Baton Rouge (LA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hotel discounts

Quarterly bonuses

Semi-annual bonus

Paid time off

Company 401(k)

Job summary

Drury Hotels in Baton Rouge is seeking an evening and late-night Operations Leader to guide Guest Services and Food & Beverage touchpoints. You will work hands-on with teams, ensure exceptional guest service, and keep hotel operations smooth during 1:00 PM–10:00 PM or 4:00 PM–midnight shifts.

You will train, coach, and empower staff to meet quality, service, profitability, and engagement goals, while modeling QA best practices and delivering results that reflect our award-winning culture and

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience with demonstrated leadership success. Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Skills

Guest service leadership

Staff coaching

Operations leadership

Communication

Education

Bachelor's degree in hospitality or related field

Job description

This position will primarily support our Guest Services and Food & Beverage operations during evening and late-night shifts, typically 1:00 PM–10:00 PM or 4:00 PM–midnight. We are seeking a hands‑on leader who enjoys working alongside team members, delivering exceptional guest service, and ensuring smooth hotel operations. Candidates must be flexible and comfortable working evening hours, including weekends and holidays, as business needs require.

Property Location:

7939 Essen Park - Baton Rouge, Louisiana 70809-7438

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth -Mentorship, cross‑training, development plans, management training, and more-over 200 internal promotions this year

• Health and well‑being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement -Company‑matched 401(k)

• Award‑winning-Ranked among Newsweek's America's Greatest Workplaces 2025

• Incentives -Quarterly bonuses (we succeed together!) based on hotel results

• Incentives -This position is eligible for a semi‑annual bonus based on hotel and company performance

WHAT YOU WILL DO

Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Operations Leadership team, you will:

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service

• Train, develop, and coach team members to achieve success in their roles

• Deliver on key business metrics of quality, service, profitability, and team

• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

WHAT WE EXPECT OF YOU

• Passion to serve others and exceed our guests’ expectations

• Bachelor’s degree in hospitality, business, or related field preferred

• Minimum of one-year supervisory experience with demonstrated leadership success. Hotel experience preferred