Assistant General Manager - Traveling

Drury Hotels Company, LLC; Cape Girardeau (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Drury Hotels Company, LLC is seeking an Assistant General Manager – Unassigned to support our hotel operations across properties in the Cape Girardeau region. The role emphasizes guest service leadership, staff development and ensuring operational excellence.

You will lead, train and coach team members, establish high service standards and model QA best practices while traveling up to 75% to cover multiple properties. This is a senior, hands-on leadership position in hospitality.

Qualifications

• Minimum of one-year of supervisory experience with demonstrated leadership success.
• Bachelor’s degree in hospitality, business or related field preferred.
• Hotel specific experience preferred.

Responsibilities

• Assist and support hotel properties and staff in assigned region in a variety of ways.
• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional service and train, develop and coach team members to achieve success in their roles.
• Cultivate an environment of exceptional guest service at multiple properties by establishing high service standards by hiring the right team members with the right attitude for the right position.
• Lead, coach and develop team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
• Deliver on key business measures of service, cost and labor controls and team engagement through hands‑on leadership, delegating and empowering team members.
• Use good critical thinking skills to successfully handle challenging situations., proactively resolve issues and show dedication to continuous improvement.

Skills

Leadership

Customer service

Communication

Education

Bachelor’s degree in hospitality, business or related field

Job description

Property Location: 3351 Percy Drive - Cape Girardeau, Missouri 63701

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America’s Greatest Workplaces 2025
• Incentives - Quarterly bonuses (we succeed together!) based on hotel results
• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance

Are you a diverse leader who is comfortable in seeking out new experiences, exploring the unknown, fueled by meeting new people, forming new partnerships, and creating new experiences? As experts in hotel operations creating memorable guest experiences, Drury Hotels Company’s Assistant General Manager – Unassigned support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests.

WHAT YOU WILL DO

Expect to be appreciated for who you are and recognized for what you do. Smiles included.

• You will be responsible for assisting and supporting hotel properties and staff in assigned region in a variety of ways.
• You will provide expert leadership across all departments of the hotel taking the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles.
• You will cultivate an environment of exceptional guest service at multiple properties by establishing high service standards by hiring the right team members with the right attitude for the right position.
• You will lead, coach and develop team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.
• You will role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
• You will deliver on key business measures of service, cost and labor controls and team engagement through hands‑on leadership, delegating and empowering team members.
• You will use good critical thinking skills to successfully handle challenging situations., proactively resolve issues and show dedication to continuous improvement.

WHAT WE EXPECT OF YOU

• A positive, can-do attitude required.
• Bachelor’s degree in hospitality, business or related field preferred.
• Minimum of one-year of supervisory experience with demonstrated leadership success.
• Hotel specific experience preferred.
• Ability to travel up to 75%.

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