Front Office Manager — On-Duty Guest Experience

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Ski passes for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Background check

Job summary

Mammoth Mountain, Mammoth Lakes, CA is hiring for a Front Desk Manager role. You will oversee front desk, bell, valet, and concierge operations, and act as manager on duty to ensure guest satisfaction.

Requirements include a four-year degree (preferred), 2+ years in hotel front desk and reservations, and 6–12 months of supervisory experience. Proficiency in MS Office and guest relations is essential.

Qualifications

• Four year college degree preferred.
• Minimum of 2 years experience in hotel front desk and reservations operations.
• Minimum of 6 to 12 months of supervisory experience.
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, Sirius and Visual One.
• Professional demeanor, attitude and appearance.
• Strong work ethic.
• Ability to clearly and effectively communicate to guests, employees and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using common sense and hotel policy.

Responsibilities

• Manages all aspects of Front Desk including front desk, bell, valet, and concierge in the absence of the Front Desk Manager.
• This position is responsible for training, guest service, employee relations, and purchasing if required.
• Acts as manager on duty.

Education

Bachelor's degree preferred

Tools

MS Excel

Word

PowerPoint

Sirius

Visual One

Job description

Mammoth Mountain, Mammoth Lakes, CA is hiring for a Front Desk Manager role. You will oversee front desk, bell, valet, and concierge operations, and act as manager on duty to ensure guest satisfaction.

Requirements include a four-year degree (preferred), 2+ years in hotel front desk and reservations, and 6–12 months of supervisory experience. Proficiency in MS Office and guest relations is essential.