Assistant Front Office Manager — Front Desk Lead

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Free ski passes

Free skiing at Alterra Resorts

Discounted lessons

Rental discount

Friends & Family vouchers

Retail & Food discount

401k match

Background check

Job summary

Mammoth Mountain in Mammoth Lakes, CA seeks a Front Desk Supervisor to manage all front desk functions, bell, valet and concierge in the absence of the Front Desk Manager. Responsibilities include training, guest service and purchasing as needed, and acting as manager on duty.

Requirements include a four-year college degree (preferred), 2 years front desk experience, and supervisory experience. Strong communication and software skills (Excel, Word, PowerPoint, Sirius, Visual One) are essential.

Qualifications

• Four year college degree preferred.
• Minimum of 2 years experience in hotel front desk and reservations operations.
• Minimum of 6 to 12 months of supervisory experience.
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, Sirius and Visual One.
• Professional demeanor, attitude and appearance.
• Strong work ethic.
• Ability to clearly and effectively communicate to guests, employees and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using common sense and hotel policy.

Responsibilities

• Manages all aspects of Front Desk including front desk, bell, valet, and concierge in the absence of the Front Desk Manager.
• This position is responsible for training, guest service, employee relations, and purchasing if required.
• Acts as manager on duty.

Skills

Customer service

Team leadership

Training

Education

Four year college degree

Tools

MS Excel

MS Word

PowerPoint

Sirius

Visual One

Job description

Mammoth Mountain in Mammoth Lakes, CA seeks a Front Desk Supervisor to manage all front desk functions, bell, valet and concierge in the absence of the Front Desk Manager. Responsibilities include training, guest service and purchasing as needed, and acting as manager on duty.

Requirements include a four-year college degree (preferred), 2 years front desk experience, and supervisory experience. Strong communication and software skills (Excel, Word, PowerPoint, Sirius, Visual One) are essential.