Assistant Front Office Manager – Luxury Resort Leader

Carneros Resort and Spa; Napa (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

401k with Employer Match

Dependent Care FSA Options

Life Insurance/Disability

Job summary

Carneros Resort and Spa is seeking an experienced Front Office Manager to oversee daily front desk, guest services, and room operations. You will lead a high-performing team to deliver luxury service, optimize processes, and drive guest satisfaction in a dynamic luxury resort environment.

The ideal candidate brings 3-5 years of leadership in front office or rooms management, strong knowledge of PMS systems (Opera/SMS), and a proven track record in revenue-minded hospitality leadership.

Qualifications

• 3-5 years of leadership experience in front office or rooms management.
• Proven ability to deliver luxury guest service and exceed expectations.
• Strong problem-solving and conflict-resolution skills.

Responsibilities

• Oversee guest arrivals, departures and in-house experiences, delivering luxury-level service.
• Supervise front desk, bell desk, and guest services to ensure smooth operations.
• Coordinate with housekeeping, engineering and other departments to optimize room readiness and guest satisfaction.
• Manage check-in/check-out, key control, and room assignments while maintaining security and safety policies.
• Lead daily team meetings, mentor staff, and support professional development.
• Monitor guest feedback and implement continuous service improvements.

Skills

Leadership experience

Guest service excellence

Problem solving

Multitasking

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera PMS

SMS

Job description

Carneros Resort and Spa is seeking an experienced Front Office Manager to oversee daily front desk, guest services, and room operations. You will lead a high-performing team to deliver luxury service, optimize processes, and drive guest satisfaction in a dynamic luxury resort environment.

The ideal candidate brings 3-5 years of leadership in front office or rooms management, strong knowledge of PMS systems (Opera/SMS), and a proven track record in revenue-minded hospitality leadership.