Assistant Front Office Manager

D.c.-Global-Talent-Inc.; Big Sky (MT); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Subsidized housing

Job summary

Assistant Front Office Manager at a luxury Montana resort is seeking an experienced leader to manage daily Front Office operations from arrival to departure, enhance service delivery, track guest preferences, and resolve issues.

Responsibilities include supervising and coaching the Front Office team, ensuring room assignments meet bookings, supporting revenue initiatives, and maintaining SOPs while coordinating with Finance and external partners.

Qualifications

• 2+ years in a Front Office role at a luxury 5-star hotel.
• Proficiency in hospitality revenue management and guest services.
• Experience in reservations and team development.
• Strong leadership and communication; fluent English.
• Proficiency in Microsoft Office and Opera PMS.

Responsibilities

• Lead and coach Front Office team, schedule and train staff.
• Resolve guest complaints and track issues across departments.
• Oversee Front Office in the Manager's absence and escalations.
• Maintain room assignment accuracy per bookings and preferences.
• Support rate knowledge and upselling; enforce credit control.
• Provide reports to Finance and liaise with third parties.
• Cover night shifts and frontline duties during high demand.

Skills

Leadership

Revenue management

Guest services

Team development

Customer service

Reservations experience

Communication skills

English proficiency

Tools

Microsoft Office

Opera PMS

Job description

Assistant Front Office Manager

Luxury Resort | Montana, USA

Compensation

• Base Salary: $70,000 / year
• Housing: Eligible for subsidized colleague housing (based on availability)
• Relocation: Not offered for this role

Role Overview

Manages daily Front Office operations and colleagues across the full guest stay - arrival through departure - supporting service delivery, guest preference tracking, and issue resolution. Oversees Front Office in the Manager's absence and escalates extraordinary cases as needed.

Key Deliverables

• Team leadership - supervise, schedule, train, and coach the Front Office team; monitor adherence to policy and LQA standards
• Guest satisfaction - resolve complaints/disputes, track guest issues, and act on guest preferences and feedback across departments
• Daily operations - manage day-to-day Front Office quality and standards, update SOPs, and ensure proper room assignment per booking/preferences
• Revenue support - maintain rate/room type knowledge, support upselling initiatives, and enforce credit control procedures
• Cross-functional coordination - provide reports to Finance, liaise with third parties, and maintain strong departmental relationships
• Hands-on coverage - cover night shifts and Front Desk/Guest Relations/Guest Services/Butler duties during high demand
• Emergency & compliance - execute emergency response plans and comply with hotel health, safety, and security policies

Required Qualifications

• 2+ years as a Front Office/Assistant Front Office Manager in a luxury 5-star hotel
• Proficiency in hospitality revenue management, guest services, and team development
• Previous customer service and reservations experience preferred
• Strong leadership, interpersonal, and communication skills; fluent in written/verbal English
• Proficient in Microsoft Office and Opera PMS

Client identity withheld pending mutual candidate interest. Full benefits (medical/dental/vision, PTO, and travel benefits) shared upon progression.