Executive Housekeeper

Carneros Resort and Spa; Napa (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Carneros Resort and Spa seeks an Executive Housekeeper to lead the luxury housekeeping operation across the 28-acre property, including cottages and public areas. You will design and refine systems, checklists, and standards to meet Forbes Five-Star expectations and ensure guest readiness.

The role emphasizes strategic leadership, training, and collaboration with Engineering and Front Office to elevate guest experience while maintaining brand consistency and safety compliance.

Qualifications

• 5+ years of leadership experience in luxury housekeeping or rooms operations, ideally in a resort environment of 100+ rooms and multiple outlets
• Proven experience building or overhauling housekeeping systems, SOPs, and luxury standards
• Strong leadership, training, and interpersonal skills with a proactive, team-oriented mindset
• Knowledge of Forbes standards, OSHA safety regulations, and environmentally conscious cleaning practices
• Excellent organizational and time-management skills, with the ability to handle multiple priorities across a large property footprint
• Proficiency in hotel PMS, housekeeping software, and Microsoft Office
• Bilingual (English/Spanish) preferred

Responsibilities

• Lead the restructuring and refinement of housekeeping procedures, SOPs, and luxury service checklists, creating a cohesive and proactive departmental framework
• Standardize processes for daily service, deep cleaning, turndown, amenity presentation, and quality inspections to ensure brand consistency
• Collaborate with the Director of Rooms and Engineering to streamline communication and workflow for maintenance requests and room readiness
• Establish metrics to monitor quality, efficiency, and performance across the housekeeping operation
• Recruit, train, and lead a diverse housekeeping team, including supervisors, room attendants, and housepersons
• Foster a high-performance culture focused on pride of presentation, attention to detail, and accountability
• Deliver continuous training on cleaning protocols, luxury service standards, Forbes guidelines, and safety compliance
• Conduct regular inspections and audits to reinforce standards and coaching moments

Skills

Luxury hospitality leadership

Team development

Operational transformation

Forbes standards knowledge

Job description

Reports to: Director of Rooms

The Executive Housekeeper at Carneros Resort and Spa is a strategic and hands-on leader responsible for overseeing the cleanliness, presentation, and guest readiness of the resort’s expansive 28-acre property, including guest cottages, public spaces, and back-of-house areas. This role requires a visionary approach to building and refining systems, checklists, and operating standards that align with Forbes Five-Star expectations and ensure consistency, efficiency, and excellence across all touchpoints.

The ideal candidate has a passion for luxury hospitality, excels in team development, and is skilled in operational transformation, particularly in large-scale resort environments.

Key Responsibilities

Strategic Leadership & Process Development

• Lead the restructuring and refinement of housekeeping procedures, SOPs, and luxury service checklists , creating a cohesive and proactive departmental framework.
• Standardize processes for daily service, deep cleaning, turndown, amenity presentation, and quality inspections to ensure brand consistency.
• Collaborate with the Director of Rooms and Engineering to streamline communication and workflow for maintenance requests and room readiness.
• Establish metrics to monitor quality, efficiency, and performance across the housekeeping operation.

Team Leadership & Training

• Recruit, train, and lead a diverse housekeeping team, including supervisors, room attendants, and housepersons.
• Foster a high-performance culture focused on pride of presentation, attention to detail, and accountability.
• Deliver continuous training on cleaning protocols, luxury service standards, Forbes guidelines, and safety compliance.
• Conduct regular inspections and audits to reinforce standards and coaching moments.

Luxury Standards & Guest Experience

• Maintain a consistent visual standard across all guest areas that aligns with Carneros’ brand and Forbes expectations.
• Partner with Front Office and Guest Services teams to anticipate VIP needs, respond to guest requests, and resolve challenges promptly.
• Oversee amenity programming, linen standards, and seasonal touchpoints that elevate the guest experience.

Inventory, Labor, & Vendor Oversight

• Manage linen, amenity, and housekeeping supply inventories in collaboration with Purchasing.
• Oversee scheduling and labor forecasting based on occupancy trends and event timelines.
• Build relationships with external vendors to ensure reliable support for deep cleans, upholstery care, or specialty services.
• Maintain fiscal responsibility through cost controls and accurate labor/resource planning.

Qualifications

• 5+ years of leadership experience in luxury housekeeping or rooms operations, ideally in a resort environment of 100+ rooms and multiple outlets
• Proven experience building or overhauling housekeeping systems, SOPs, and luxury standards
• Strong leadership, training, and interpersonal skills with a proactive, team-oriented mindset
• Knowledge of Forbes standards, OSHA safety regulations, and environmentally conscious cleaning practices
• Excellent organizational and time-management skills, with the ability to handle multiple priorities across a large property footprint
• Proficiency in hotel property management systems (PMS), housekeeping software, and Microsoft Office
• Bilingual (English/Spanish) preferred

Physical & Schedule Requirements

• Ability to work a flexible schedule , including weekends, evenings, and holidays based on occupancy and resort needs
• Ability to walk the property frequently (28 acres) and conduct in-person inspections daily
• Must be able to lift up to 40 pounds and assist with linen, supplies, or equipment as needed