Reservations Sales Agent

Carneros Resort and Spa; Napa (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Incentives

Job summary

Carneros Resort and Spa in Napa, California, is seeking a Reservations Sales Agent to manage guest inquiries, book reservations, and ensure a seamless arrival experience for guests at a luxury resort. The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment; the position is hourly with incentives.

You will handle inquiries via phone, email, and online platforms, coordinate with front office and other departments, process payments, and

Qualifications

• High School diploma or equivalent; hospitality degree preferred.
• 1–2 years in reservations or guest services, preferably in a luxury hotel or resort.
• Strong communication and interpersonal skills with guest service focus.
• Proficiency in reservation systems and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Handle incoming reservation inquiries via phone, email, and online booking platforms.
• Provide information on room availability, rates, dining reservations, and amenities.
• Book reservations accurately, noting guest preferences and special requests.
• Process payments and send confirmation details to guests.
• Manage and update reservation records, including changes and cancellations.

Skills

Reservation system proficiency

Microsoft Office

Multitasking

Strong communication

Education

High School diploma or equivalent

Hospitality degree preferred

Tools

Reservation systems

MS Office Suite

Job description

Position Overview:

The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing exceptional customer service. This role involves handling inquiries, booking reservations, and ensuring a seamless experience for guests from the initial inquiry to their arrival. The ideal candidate is detail-oriented, has excellent communication skills, and is capable of multitasking in a fast-paced environment.

This is an hourly position + Incentives

Key Responsibilities:

Reservation Management:

• Handle incoming reservation inquiries via phone, email, and online booking platforms.
• Provide information to guests regarding room availability, rates, dining reservations and amenities.
• Book reservations accurately and efficiently, ensuring all guest preferences and special requests are noted.
• Process payments and send confirmation details to guests.
• Manage and update reservation records, including changes, cancellations, and special requests.

Customer Service:

• Provide exceptional customer service by addressing guest inquiries and resolving any issues promptly.
• Assist guests with pre-arrival arrangements and ensure all special requests are communicated to the relevant departments.
• Maintain a high level of guest satisfaction by following up on reservations and ensuring a smooth booking process.

Collaboration:

• Coordinate with the Front Office, Housekeeping, and other departments to ensure guest needs are met.
• Participate in team meetings and contribute to the continuous improvement of reservation processes.

Technology & Systems:

• Utilize the SMS platform and other reservation systems to manage bookings and generate reports.
• Stay informed about current promotions, packages, and resort offerings to provide accurate information to guests.
• Ensure all reservation-related data is properly documented and used to inform business decisions.

Qualifications:

• High School diploma or equivalent; a degree in Hospitality or a related field is preferred.
• Minimum of 1-2 years of experience in reservations, customer service, or a related field, preferably in a luxury hotel or resort.
• Strong communication and interpersonal skills with a focus on guest service.
• Proficiency in reservation systems and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Availability to work flexible hours, including weekends and holidays as needed.