Lux Resort Executive Housekeeper: Master Systems & Service

Carneros Resort and Spa; Napa (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Carneros Resort and Spa seeks an Executive Housekeeper to lead the luxury housekeeping operation across the 28-acre property, including cottages and public areas. You will design and refine systems, checklists, and standards to meet Forbes Five-Star expectations and ensure guest readiness.

The role emphasizes strategic leadership, training, and collaboration with Engineering and Front Office to elevate guest experience while maintaining brand consistency and safety compliance.

Qualifications

• 5+ years of leadership experience in luxury housekeeping or rooms operations, ideally in a resort environment of 100+ rooms and multiple outlets
• Proven experience building or overhauling housekeeping systems, SOPs, and luxury standards
• Strong leadership, training, and interpersonal skills with a proactive, team-oriented mindset
• Knowledge of Forbes standards, OSHA safety regulations, and environmentally conscious cleaning practices
• Excellent organizational and time-management skills, with the ability to handle multiple priorities across a large property footprint
• Proficiency in hotel PMS, housekeeping software, and Microsoft Office
• Bilingual (English/Spanish) preferred

Responsibilities

• Lead the restructuring and refinement of housekeeping procedures, SOPs, and luxury service checklists, creating a cohesive and proactive departmental framework
• Standardize processes for daily service, deep cleaning, turndown, amenity presentation, and quality inspections to ensure brand consistency
• Collaborate with the Director of Rooms and Engineering to streamline communication and workflow for maintenance requests and room readiness
• Establish metrics to monitor quality, efficiency, and performance across the housekeeping operation
• Recruit, train, and lead a diverse housekeeping team, including supervisors, room attendants, and housepersons
• Foster a high-performance culture focused on pride of presentation, attention to detail, and accountability
• Deliver continuous training on cleaning protocols, luxury service standards, Forbes guidelines, and safety compliance
• Conduct regular inspections and audits to reinforce standards and coaching moments

Skills

Luxury hospitality leadership

Team development

Operational transformation

Forbes standards knowledge

Job description

Carneros Resort and Spa seeks an Executive Housekeeper to lead the luxury housekeeping operation across the 28-acre property, including cottages and public areas. You will design and refine systems, checklists, and standards to meet Forbes Five-Star expectations and ensure guest readiness.

The role emphasizes strategic leadership, training, and collaboration with Engineering and Front Office to elevate guest experience while maintaining brand consistency and safety compliance.