Assistant Front Office Manager

Boston Harbor Hotel; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Boston Harbor Hotel in Boston is seeking an Assistant Front Office Manager to lead daily Front Office operations, ensuring courteous, professional service and maximizing occupancy profitability. This role emphasizes leadership, guest satisfaction, and collaboration with Reservations and Sales to achieve revenue targets.

The position requires strong organizational and supervisory skills, proficiency in Front Office systems such as Opera and Delphi, and willingness to work evenings, weekends, and

Qualifications

• Bachelor's degree required in Hospitality, Business Administration or related field.
• Minimum Front Office or Reservations experience in a luxury hotel with leadership exposure.
• Strong communication and supervisory skills are essential.

Responsibilities

• Direct quick and effective resolution of room rate, room assignment and guest-satisfaction requests.
• Hire, counsel, discipline and schedule Front Office personnel as necessary.
• Provide orientation and training to insure top service at all times.
• Coordinate reservation functions with the Reservations Manager.
• Collaborate with Sales to maximize room sales and meet revenue goals.
• Ensure Front Office service procedures and promotions are implemented.
• Maintain records and reports and oversee Front Office inventories.
• Ensure night, weekend, and holiday coverage as needed.

Skills

Strong organizational skills

Analytical skills

Team player

Customer service

English communication

Education

Bachelor’s degree in Hospitality/Business Administration

Tools

Microsoft Office

Opera

Delphi

Job description

Job Summary
To assure a courteous and professional service to all hotel guests in all aspects of Front Office operations while maximizing profitability of guest room occupancies. To assure and maintain a professional service, and ensure that employees are portraying this same professionalism to all hotel guests. This is a 45 hour overtime eligible position.

BOSTON HARBOR HOTEL
Position Description
Position Title:
Assistant Front Office Manager
Department
Front Office
Reports To
Director of Front Office
FLSA Designation
OEM
Job Summary
To assure a courteous and professional service to all hotel guests in all aspects of Front Office operations while maximizing profitability of guest room occupancies. To assure and maintain a professional service, and ensure that employees are portraying this same professionalism to all hotel guests. This is a 45 hour overtime eligible position.

CANDIDATE PROFILE
Education
Bachelor’s degree, preferably specializing in Hospitality, Business Administration, and or related major or equivalent experience is required. Experience
Minimum of five (3) years of strong Front Office or Reservations experience in a Full-Service Luxury Hotel, including at least two (2) or more years of Leadership experience.

Key Responsibilities
The primary responsibilities for the AssistantFront Office Manager include but are not limited to:

• Direct the quick and effective resolution of all requests for assistance related to room rates, room assignments, and guest satisfaction should they arise.
• Hire, counsel, discipline, and schedule all Front Office personnel as necessary.
• Provide orientation, training retraining and supervision necessary to insure the finest service at all times.
• Coordinate reservation functions through communication with the Reservations Manager.
• Maintain daily communications with the Sales Department to maximize room sales, insure proper utilization and rate controls, and meet or exceed budgeted revenues.
• Coordinate all service performance procedures within the Front Office.
• Implement and maintain the effectiveness of all sales promotions and special programs that require Front Office area.
• Insure that all required records and reports are completed and distributed as assigned.
• Maintain inventories for all necessary Front Office supplies.
  

Job Qualifications
In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

• Strong organizational and analytical skills, along with demonstrating ability to multi-task and prioritize in a fast-paced work environment.
• Demonstrated ability to work cohesively with a team.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
• Must have experience in all Microsoft Office and industry relevant Front Office Systems, with working knowledge of Opera and Delphi.
• Problem solving, reasoning, motivating, organizational and training abilities are used often. May be required to work nights, weekends, and/or holidays.
• Working knowledge
  

The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.