Assistant Front Office Manager - Luxury Hotel Leader

The Fairmont Washington, D.C, Georgetown; Washington (District of Columbia); Presencial; USD 55.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Paid time off

Medical, dental, and vision insurance

401K with company match

Employee discount worldwide

Descripción de la vacante

The Fairmont Washington, D.C., Georgetown is seeking an Assistant Front Office Manager to oversee daily Front Office operations, guest services, and Royal Service. You will support the Front Office Manager and lead a team across reception, Front Office, and Fairmont Gold to deliver seamless, memorable experiences for guests in a luxury setting.

You will drive service excellence, manage staff performance and scheduling, and ensure loyalty programs are active.

Formación

• Passion for guest service and leadership in a hotel setting.
• Excellent written and verbal communication and interpersonal skills.
• Highly organized, results-oriented, and able to work under pressure.
• Degree or Diploma in Hospitality Management is an asset.
• Minimum of 1-year supervisory experience.
• Experience with a hotel loyalty program is an asset.
• Computer proficiency in Windows (Word, Excel, PowerPoint).

Responsabilidades

• Lead Front Office team and ensure service standards.
• Promote loyalty and upsell programs.
• Balance staffing and scheduling per productivity guidelines.
• Oversee payroll, timekeeping, and shift handovers.
• Coordinate with other departments to ensure guest satisfaction.
• Manage complaints with effective resolution and coaching.

Conocimientos

Guest service

Leadership

Communication

Organization

Supervisory experience

Educación

Hospitality Management degree (asset)

Herramientas

Micros Fidelio

MS Office

Descripción del empleo

The Fairmont Washington, D.C., Georgetown is seeking an Assistant Front Office Manager to oversee daily Front Office operations, guest services, and Royal Service. You will support the Front Office Manager and lead a team across reception, Front Office, and Fairmont Gold to deliver seamless, memorable experiences for guests in a luxury setting.

You will drive service excellence, manage staff performance and scheduling, and ensure loyalty programs are active.