Assistant Front Office Manager

Spire Hospitality LLC; Park Ridge (NJ); On-site; USD 65,000 - 67,000; Full time

Benefits offered by this job

Early pay option

Medical insurance

Dental insurance

Vision insurance

Pet discount program

Identity theft protection

Pre-paid legal support

401(k) match

Paid time off

Hotel discounts

Job summary

Spire Hospitality, LLC is seeking an Assistant Front Office Manager for a Park Ridge, NJ area hotel. Lead the Guest Services team to deliver warm welcomes, efficient check-in/out, and seamless guest experiences from arrival to departure.

The role requires 3+ years in guest services with supervisory experience, plus proficiency in MS Office and PMS systems such as OPERA or OnQ. We offer competitive salary and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Hotel/Restaurant certification preferred.
• 3+ years in guest services with supervisory experience preferred.

Responsibilities

• Promote exceptional customer service by leading by example.
• Respond promptly to guest questions and requests.
• Foster strong working relationships across departments through effective communication.
• Train new team members in essential guest service procedures.
• Coach and mentor teams to exceed standards and improve performance.
• Ensure upkeep of guest services equipment and storage areas.

Skills

Guest services

Supervisory experience

Communication skills

Analytical skills

Education

High school diploma or equivalent

Hotel/Restaurant certification

Tools

OPERA PMS

OnQ PMS

MS Excel

MS Outlook

MS Word

Job description

Description

Located just minutes from Woodcliff Lake, Nyack, The Outlets at Bergen Town Center, and the excitement of New York City, our hotel offers sophisticated accommodations thoughtfully designed to make you feel at home. Whether you're visiting for business or leisure, enjoy spacious guest rooms, ergonomic workspaces, and high-speed internet to stay connected. Start your day with a delicious breakfast, enjoy lunch with colleagues or friends, and unwind over dinner and cocktails at our full-service restaurant PR Social, now serving breakfast, lunch, and dinner daily. Guests with M Club access can also enjoy exclusive amenities and refreshments throughout their stay, making every visit even more comfortable and convenient. come join us as the Assistant front office Manager!

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more only early pay.
In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Essential Job Functions:

• Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
• Respond promptly and effectively to guest questions and requests
• Fosters strong working relationships within Guest Services and with other departments by communicating effectively
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards
• Ensure meticulous upkeep and maintenance of all guest services equipment and storage areas

Salary $65k-67K Annually

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Qualifications:

Education:

• High school diploma or its equivalent
• Hotel and Restaurant Certification preferred

Experience:

• 3-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
• Basic mathematical skills to operate and prepare calculations for financial reporting
• Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.