Assistant Front Office Manager - Lead Guest Experience

Lodgeworks / Archer; McLean (VA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

PTO

Health, vision and dental benefits

401(k) plans with matching

Paid holidays

Short-term and long-term disability (s

Referral bonuses

Flexible spending accounts

Job summary

LodgeWorks is seeking an Assistant Front Office Manager to lead the front desk team in delivering exceptional guest experiences. You will oversee staffing, training, and daily operations while maximizing occupancy and revenue, ensuring smooth check-ins/outs and accurate billing.

The role requires a proactive, guest-focused leader with strong communication skills. Join a family-oriented hospitality group known for its culture and 35-year history, with opportunities across our Archer Hotel

Qualifications

• Experience in hospitality or service industry preferred.
• Strong communication and guest-service orientation.
• Team player with hospitality mindset.
• Capable of adapting to fast-changing environments.

Responsibilities

• Monitor staffing levels to cover business demand.
• Set departmental objectives, work schedules, policies, and procedures.
• Welcome and register guests, explain accommodations and payment method.
• Communicate clearly to staff and ensure policy compliance.
• Maintain payment processes and track guest credit status.
• Train, develop and motivate Front Office team.
• Generate reports and monitor guest service trends.
• Maintain confidentiality and uphold safety standards.

Skills

Hospitality mindset

Team leadership

Customer-focused

Communication

Staff development

Recruiting

Budgeting

Problem solving

Adaptability

Job description

LodgeWorks is seeking an Assistant Front Office Manager to lead the front desk team in delivering exceptional guest experiences. You will oversee staffing, training, and daily operations while maximizing occupancy and revenue, ensuring smooth check-ins/outs and accurate billing.

The role requires a proactive, guest-focused leader with strong communication skills. Join a family-oriented hospitality group known for its culture and 35-year history, with opportunities across our Archer Hotel