Front Office Leader: Guest Experience & Ops

Millennium Hotels and Resorts; Anchorage (AK); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Hotel Room Discounts

Employee Assistance Program (EAP)

Job summary

Lakefront Anchorage, part of Millennium Hotels & Resorts, seeks a Front Office Manager to lead daily Front Office operations and deliver exceptional guest experiences. The role oversees the Front Desk, drives service excellence, resolves guest concerns, and maintains hotel standards and procedures.

The ideal candidate will own service delivery, develop staff, and partner with Rooms Division leadership to optimize the guest experience and achieve hotel goals.

Qualifications

• Minimum of two years of Front Office experience in a hotel setting.
• Strong knowledge of Front Office operations, guest service practices, and hotel procedures.
• Ability to analyze information, assess trends, identify opportunities, and make sound operational decisions.
• Ability to effectively use computer systems and standard business software, including Word and Excel.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced hospitality environment.

Responsibilities

• Oversee daily Front Office operations and ensure consistent, exceptional guest service.
• Ensure Front Office aligns with hotel, company, and brand standards.
• Assign duties and shifts; monitor performance against policies and service standards.
• Create weekly Front Office schedules based on occupancy and needs.
• Conduct daily briefings and monthly meetings to share updates and promotions.
• Maintain knowledge of hotel services, hours, amenities, and events to assist guests and staff.
• Monitor checklists and ensure compliance with standards.
• Identify opportunities to improve processes and guest experience.

Skills

Front Office

Guest Service

Communication

Problem Solving

Team Leadership

Tools

Microsoft Word

Microsoft Excel

Job description

Lakefront Anchorage, part of Millennium Hotels & Resorts, seeks a Front Office Manager to lead daily Front Office operations and deliver exceptional guest experiences. The role oversees the Front Desk, drives service excellence, resolves guest concerns, and maintains hotel standards and procedures.

The ideal candidate will own service delivery, develop staff, and partner with Rooms Division leadership to optimize the guest experience and achieve hotel goals.