Assistant Front Office Manager - Lead Guest Experience

Vacatia

Las Vegas (NV)

On-site

USD 60,000 - 81,000

Full time

5 days ago

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Job summary

Vacatia in Las Vegas is seeking an Assistant Front Office Manager to help lead the day-to-day Front Office operations at our resort. You’ll work closely with the Front Office Manager to oversee Front Desk, PBX, Night Audit, Transportation, Concierge, and Room Control, guiding a hands-on team to deliver memorable guest experiences.

The ideal candidate has 2+ years in front office or hospitality operations, prior supervisory experience, and a passion for coaching others.

Qualifications

2+ years in front office, guest services, or hospitality operations.
Experience supervising or leading a team preferred.
Hotel, resort, or timeshare background is strongly preferred.

Responsibilities

Support the Front Office Manager with daily operations and uphold policies and service standards.
Lead, coach, train, and schedule Front Office team members and assist with onboarding.
Provide exceptional guest service and handle questions, requests, and escalations professionally.
Monitor daily room status, arrivals, departures, occupancy, and cash handling.
Collaborate with Housekeeping, Maintenance, and other departments to ensure seamless guest experiences.
Participate in payroll, reporting, and scheduling duties as needed.
Serve as Manager-on-Duty during shifts and support during peak periods.
Drive guest satisfaction and operational efficiency metrics.