Assistant Front Office Manager

Vacatia; Las Vegas (NV); On-site; USD 60,000 - 81,000; Full time

Job summary

Vacatia in Las Vegas is seeking an Assistant Front Office Manager to help lead the day-to-day Front Office operations at our resort. You’ll work closely with the Front Office Manager to oversee Front Desk, PBX, Night Audit, Transportation, Concierge, and Room Control, guiding a hands-on team to deliver memorable guest experiences.

The ideal candidate has 2+ years in front office or hospitality operations, prior supervisory experience, and a passion for coaching others.

Qualifications

• 2+ years in front office, guest services, or hospitality operations.
• Experience supervising or leading a team preferred.
• Hotel, resort, or timeshare background is strongly preferred.

Responsibilities

• Support the Front Office Manager with daily operations and uphold policies and service standards.
• Lead, coach, train, and schedule Front Office team members and assist with onboarding.
• Provide exceptional guest service and handle questions, requests, and escalations professionally.
• Monitor daily room status, arrivals, departures, occupancy, and cash handling.
• Collaborate with Housekeeping, Maintenance, and other departments to ensure seamless guest experiences.
• Participate in payroll, reporting, and scheduling duties as needed.
• Serve as Manager-on-Duty during shifts and support during peak periods.
• Drive guest satisfaction and operational efficiency metrics.

Skills

Front Office

Guest Services

Leadership

Team Coaching

Job description

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Now Hiring: Assistant Front Office Manager!

Are you a hospitality leader who enjoys creating memorable guest experiences and helping a team succeed? We’re looking for an Assistant Front Office Manager to join our Resort Operations team and help lead the day-to-day Front Office experience.

In this role, you’ll work closely with the Front Office Manager to oversee Front Desk operations and support teams including PBX, Night Audit, Transportation, Concierge, and Room Control. You’ll be a visible, hands‑on leader who helps team members succeed, supports guests when they need assistance, and helps ensure the resort operates smoothly from arrival to departure.

Location: 9940 S Las Vegas Blvd, Las Vegas, NV 89183

Compensation: $70,000.00 Annually

What You’ll Do

Support the Front Office Manager with daily operations, ensuring company policies, safety procedures, and service standards are followed.

Lead, coach, train, and support Front Office team members, including assisting with hiring, scheduling, onboarding, and performance management.

Deliver exceptional guest service by addressing questions, special requests, complaints, and escalated concerns professionally.

Oversee daily room status, arrivals, departures, occupancy needs, cash handling, and other Front Office operations.

Review reports and communicate operational updates, concerns, and opportunities to the Front Office Manager.

Coordinate with Housekeeping, Maintenance, Activities, Sales, Reservations, and other departments to ensure a seamless guest experience.

Assist with departmental administration, including payroll, inventory, reporting, documentation, and scheduling.

Support VIP arrivals, groups, special accommodations, team meetings, training, and safety procedures.

Serve as Manager‑on‑Duty when assigned and support other departments during peak periods.

Help drive guest satisfaction, operational efficiency, and improved RCI Check‑In/Check‑Out scores.

What We’re Looking For

2+ years of front office, guest services, or hospitality operations experience.

Previous supervisory or leadership experience preferred.

Hotel, resort, or timeshare experience strongly preferred.

A natural leader who enjoys coaching and developing others.

Strong communication, interpersonal, and problem‑solving skills.

Ability to remain calm and professional when handling guest concerns or challenging situations.

Why Join Us?

At Vacatia, our resorts are all about creating memorable experiences for our owners and guests. As an Assistant Front Office Manager, you’ll have the opportunity to make a direct impact on the guest experience while developing your leadership skills and growing within Resort Operations.

If you’re passionate about hospitality, enjoy leading a team, and thrive in a fast‑paced environment, we’d love to meet you!

Vacatia, Inc. is an Equal Opportunity Employer M/F/D/V and believes in diversity in the workforce.