Owner Services Lead - Reservations & Guest Experience

Vacatia; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Vacatia in Las Vegas is looking for an Owner Services Supervisor to lead the Owner Services & Reservations team. In this role, you will supervise daily operations, coach and motivate team members, and ensure excellent service for owners and guests.

The ideal candidate has 2–3 years of supervisory experience, strong customer service skills, and the ability to resolve escalated concerns effectively. Join Vacatia and help shape memorable owner experiences!

Qualifications

• 2–3 years of supervisory experience in hospitality, reservations, customer service, or call center operations.
• Proven ability to lead and motivate teams.
• Strong problem-solving and conflict resolution skills.

Responsibilities

• Supervise the daily operations of the Owner Services & Reservations Department.
• Lead and coach team members to achieve performance goals.
• Serve as the primary point for owner concerns and escalations.

Skills

Supervisory experience

Customer service

Conflict resolution

Problem-solving skills

Team motivation

Communication skills

Organizational skills

Tools

Microsoft Office Suite

Reservation systems

Job description

Vacatia in Las Vegas is looking for an Owner Services Supervisor to lead the Owner Services & Reservations team. In this role, you will supervise daily operations, coach and motivate team members, and ensure excellent service for owners and guests.

The ideal candidate has 2–3 years of supervisory experience, strong customer service skills, and the ability to resolve escalated concerns effectively. Join Vacatia and help shape memorable owner experiences!