Assistant Front Office Manager

Loews Hotels & Co; City of Rochester (NY); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Paid time off

Tuition reimbursement

Team member hotel rates

Job summary

Loews Regency New York Hotel on Park Avenue seeks an experienced Assistant Front Office Manager to lead guest services and front desk operations, delivering personalized service and a seamless guest experience. You will mentor staff, manage scheduling and payroll, and collaborate with housekeeping to meet guest preferences while upholding Loews standards.

A Bachelor’s degree or relevant experience is required; Opera PMS familiarity is a plus.

Qualifications

• Bachelor's Degree or relevant work experience.
• Minimum two years' guest service experience in hotel hospitality.
• Minimum one year of guest service leadership experience.
• Experience with Opera PMS is preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting is a plus.

Responsibilities

• Oversee daily front office operations and guest interactions.
• Lead and mentor front desk and guest services teams.
• Coordinate staffing, scheduling, and payroll processes.
• Monitor guest feedback and drive service improvements.

Skills

Guest service leadership

Front desk operations

Team leadership

Education

Bachelor's Degree or relevant work experience

Tools

Opera Property Management System

Job description

Loews Regency New York Hotel offers careers in a luxury Park Avenue setting on the Upper East Side. Team members support iconic Art Deco style, personalized service and a refined guest experience shaped by more than 60 years of hospitality expertise.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, Paid Personal DaysTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceComplimentary meals in Team Member Café while workingTeam Member Hotel Rates, other discounts, perks and moreBenefits are subject to eligibility and may vary by positionWhat We're Looking For:An experienced and dynamic Assistant Front Office Manager who will lead the guest services team with confidence and care, ensuring every interaction reflects Loews Hotels' commitment to excellence. As the face of our front desk operations, you'll champion service standards, inspire your team, and create seamless experiences that leave lasting impressions. In this role, you'll balance operational precision with a warm, welcoming approach that makes every guest feel valued.Who You Are:Empathetic Leader: You inspire and motivate your team, fostering a culture of collaboration and positivityGuest-Centric Professional: You anticipate needs and deliver personalized experiences that exceed expectationsClear Communicator: You engage with guests and colleagues with confidence, clarity, and professionalismSolutions-Oriented Thinker: You thrive under pressure, resolving challenges with creativity and sound judgmentOrganized Multitasker: You manage priorities effectively in a fast-paced environment without compromising qualityVeterans and military spouses are encouraged to applyWhat You'll Do:Oversee daily operations of the Front Office team, ensuring smooth and efficient service deliveryLead and mentor team members to maintain high performance, morale, and adherence to Loews service standardsManage payroll processes, including scheduling, timecard edits, and approval of time-off requestsMonitor guest feedback and implement strategies to enhance satisfaction and loyaltyCoordinate room allocations and collaborate with housekeeping to meet guest preferencesDevelop and deliver training programs to support team growth and operational excellenceServe as the primary point of contact for internal and external inquiries.Conduct audits and maintain accurate financial records, including payment processing and performance reportingPartner with leadership on initiatives to promote hotel services and improve operational efficiencyRespond to emergencies with professionalism, ensuring guest and team safetyRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all mandatory training sessions and meetingsPerform other duties as assigneYour Qualifications Include:Bachelor's Degree or relevant work experience requiredMinimum of two years guest service experience in hotel hospitality preferredMinimum one-year guest service leadership role preferredExperience with previous Property Management System, preferred Opera SystemKnowledge of budgeting, forecasting, and financial analysis in a hotel setting preferredAbility to stand for long periods of time requiredWho You'll Supervise:Front Desk TeamGuest Services TeamSalary range for this position, based on experience, is $66,300.00 to $80,000.00.Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse work culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you would like to request a reasonable accommodation to submit an application or participate in the hiring process please contact our Human Resources team.