Assistant Front Office Director - Guest Experience Leader

Loews Hotels & Co; City of Rochester (NY); Sur place; USD 72 000 - 90 000; Plein temps

Résumé du poste

Loews Regency New York Hotel, a luxury property on the Upper East Side, seeks a Front Desk Agent to deliver exceptional guest experiences. You will welcome guests, handle requests, coordinate with teams, and maintain accurate records with our property management system.

Requirements include a Bachelor’s in Hospitality Management or strong equivalent, and at least two years of front desk experience at a quality property. The salary range is $72,000 to $90,000 per year, with full benefits.

Qualifications

• Excellent communication skills, both written and spoken.
• Strong guest service orientation and professional demeanor.
• Experience using property management software or systems.

Responsabilités

• Oversees daily agent activities at the Front Desk and ensures team adheres to company standards.
• Interacts with guests, handles requests, and resolves issues to ensure total guest satisfaction.
• Manages occupancy flow and payroll reporting for the Overnight team within budget.
• Coordinates with purchasing and other departments to ensure smooth operations.
• Maintains open lines of communication with other departments and delivers training as needed.

Connaissances

Excellent communication

Excellent guest service

Property management software

Formation

Bachelor Degree in Hospitality Management

Outils

Property management software

Description du poste

Loews Regency New York Hotel, a luxury property on the Upper East Side, seeks a Front Desk Agent to deliver exceptional guest experiences. You will welcome guests, handle requests, coordinate with teams, and maintain accurate records with our property management system.

Requirements include a Bachelor’s in Hospitality Management or strong equivalent, and at least two years of front desk experience at a quality property. The salary range is $72,000 to $90,000 per year, with full benefits.