Assistant Front Office Manager

loewshotels; New York (NY); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) & company match

Paid sick days

Vacation & holidays

Tuition reimbursement

Pet insurance

Complimentary meals in Team Member Caf

Team Member hotel rates

Job summary

Loews Regency New York Hotel on the prestigious Upper East Side seeks an experienced Assistant Front Office Manager to lead the guest services team with confidence and care. You will champion service standards, inspire the team, and create seamless experiences reflecting Loews' commitment to excellence.

The role balances operational precision with a warm, welcoming approach to make every guest feel valued. Responsibilities include overseeing daily Front Office operations, mentoring staff,

Qualifications

• :Bachelor's degree or relevant work experience
• :2+ years guest service experience in hotel hospitality
• :1+ year guest service leadership role
• :Experience with Opera Property Management System preferred
• :Knowledge of budgeting, forecasting, and financial analysis in hotel setting preferred

Responsibilities

• Oversee daily front office operations and ensure smooth guest service
• Lead and mentor front office and guest services teams
• Manage payroll processes including scheduling and time-off approvals
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty
• Coordinate room allocations with housekeeping to meet guest preferences
• Develop and deliver training programs for team growth and excellence
• Serve as primary point of contact for inquiries
• Conduct audits and maintain accurate financial records

Skills

Empathetic leadership

Guest-centric

Clear communication

Solutions-oriented

Organized multitasking

Education

Bachelor's degree

Tools

Opera PMS

Job description

Loews Regency New York Hotel offers careers in a luxury Park Avenue setting on the Upper East Side. Team members support iconic Art Deco style, personalized service and a refined guest experience shaped by more than 60 years of hospitality expertise.

Who We Are :

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, Paid Personal Days
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What We're Looking For :

An experienced and dynamic Assistant Front Office Manager who will lead the guest services team with confidence and care, ensuring every interaction reflects Loews Hotels' commitment to excellence. As the face of our front desk operations, you'll champion service standards, inspire your team, and create seamless experiences that leave lasting impressions. In this role, you'll balance operational precision with a warm, welcoming approach that makes every guest feel valued.

Who You Are :

• Empathetic Leader : You inspire and motivate your team, fostering a culture of collaboration and positivity
• Guest-Centric Professional : You anticipate needs and deliver personalized experiences that exceed expectations
• Clear Communicator : You engage with guests and colleagues with confidence, clarity, and professionalism
• Solutions-Oriented Thinker : You thrive under pressure, resolving challenges with creativity and sound judgment
• Organized Multitasker : You manage priorities effectively in a fast-paced environment without compromising quality

Veterans and military spouses are encouraged to apply

What You'll Do :

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences
• Develop and deliver training programs to support team growth and operational excellence
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency
• Respond to emergencies with professionalism, ensuring guest and team safety
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigne

Your Qualifications Include :

• Bachelor's Degree or relevant work experience required
• Minimum of two years guest service experience in hotel hospitality preferred
• Minimum one-year guest service leadership role preferred
• Experience with previous Property Management System, preferred Opera System
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
• Ability to stand for long periods of time required

Who You'll Supervise :

• Front Desk Team
• Guest Services Team

Salary range for this position, based on experience, is $66,300.00 to $80,000.00.