Assistant Front Office Manager

Loews Hotels & Co; New York (NY); On-site; USD 66,000 - 80,000; Full time

Job summary

Loews Regency New York Hotel is seeking an Assistant Front Office Manager to lead the guest services team on a fast-paced luxury floor. You will champion service standards, mentor staff, and ensure seamless check-ins, arrivals, and inquiries with professionalism.

You will oversee payroll, monitor guest feedback, coordinate room allocations with housekeeping, and drive training for operational excellence while responding quickly to emergencies and business needs.

Qualifications

• Bachelor’s Degree or relevant work experience required.
• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Property Management System, Opera preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards.
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting.
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency.
• Respond to emergencies with professionalism, ensuring guest and team safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Attend mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Empathetic Leader

Guest-Centric Professional

Clear Communicator

Solutions-Oriented Thinker

Organized Multitasker

Education

Bachelor’s Degree or relevant work experience

Tools

Opera PMS

Job description

## Assistant Front Office ManagerApply: NY - New York - Loews Regency Hotel: Full time: Posted Today: R0089135Loews Regency New York Hotel offers careers in a luxury Park Avenue setting on the Upper East Side. Team members support iconic Art Deco style, personalized service and a refined guest experience shaped by more than 60 years of hospitality expertise. **Who We Are**: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. **Growth and belonging start here**; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. **What We Offer**:* Competitive health & wellness benefits, 401(k) & company match* Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, Paid Personal Days* Training & Development opportunities, career growth* Tuition Reimbursement* Pet Insurance* Complimentary meals in Team Member Café while working* Team Member Hotel Rates, other discounts, perks and more* *Benefits are subject to eligibility and may vary by position* **What We’re Looking For**:An experienced and dynamic Assistant Front Office Manager who will lead the guest services team with confidence and care, ensuring every interaction reflects Loews Hotels’ commitment to excellence. As the face of our front desk operations, you’ll champion service standards, inspire your team, and create seamless experiences that leave lasting impressions. In this role, you’ll balance operational precision with a warm, welcoming approach that makes every guest feel valued.**Who You Are**:* **Empathetic Leader**: You inspire and motivate your team, fostering a culture of collaboration and positivity* **Guest-Centric Professional**: You anticipate needs and deliver personalized experiences that exceed expectations* **Clear Communicator**: You engage with guests and colleagues with confidence, clarity, and professionalism* **Solutions-Oriented Thinker**: You thrive under pressure, resolving challenges with creativity and sound judgment* **Organized Multitasker**: You manage priorities effectively in a fast-paced environment without compromising quality* Veterans and military spouses are encouraged to apply**What You’ll Do**:* Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery* Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards* Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests* Monitor guest feedback and implement strategies to enhance satisfaction and loyalty* Coordinate room allocations and collaborate with housekeeping to meet guest preferences* Develop and deliver training programs to support team growth and operational excellence* Serve as the primary point of contact for internal and external inquiries.* Conduct audits and maintain accurate financial records, including payment processing and performance reporting* Partner with leadership on initiatives to promote hotel services and improve operational efficiency* Respond to emergencies with professionalism, ensuring guest and team safety* Regular attendance in conformance with standards* May be required to work varying schedules to reflect business needs* Required to attend all mandatory training sessions and meetings* Perform other duties as assigne**Your Qualifications Include**:* Bachelor’s Degree or relevant work experience required* Minimum of two years guest service experience in hotel hospitality preferred* Minimum one-year guest service leadership role preferred* Experience with previous Property Management System, preferred Opera System* Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred* Ability to stand for long periods of time required**Who You’ll Supervise**:* Front Desk Team* Guest Services TeamSalary range for this position, based on experience, is $66,300.00 to $80,000.00.