Assistant Front Office Manager — Guest Experience & Ops

The Westshore Grand; Tampa (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free meals

Complimentary parking

Hotel room discounts

Job summary

The Westshore Grand in Tampa, FL is seeking a Front Office Associate to assist the Front Office Manager in delivering exceptional guest service and managing daily operations. This role focuses on guest registration, checkout, and courteous phone interactions while upholding brand standards.

You will help prepare forecasts and reports, support the Rooms Division budget, monitor front desk systems, and train entry-level staff to achieve high satisfaction levels.

Qualifications

• Minimum 1 year front desk experience and strong guest service orientation.
• Proficient in handling guest interactions and cash/credit transactions.
• Able to manage multiple tasks with excellent organizational skills.

Responsibilities

• Assist the Front Office Manager in daily Front Office operations.
• Oversee guest registration, checkout and telephone service, ensuring brand standards.
• Prepare forecasts, reports and assist in Rooms Division budget development.
• Train and develop entry-level staff and supervise performance and discipline as needed.
• Collaborate with sales to implement strategies to maintain occupancy and revenue goals.

Skills

Front desk experience

Customer service

Staff supervision

Communication skills

Education

High School diploma or equivalent

Tools

PMS system

Job description

The Westshore Grand in Tampa, FL is seeking a Front Office Associate to assist the Front Office Manager in delivering exceptional guest service and managing daily operations. This role focuses on guest registration, checkout, and courteous phone interactions while upholding brand standards.

You will help prepare forecasts and reports, support the Rooms Division budget, monitor front desk systems, and train entry-level staff to achieve high satisfaction levels.