Guest Services Front Desk Agent

The Westshore Grand; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free meals

Complimentary parking

Hotel room discounts

Job summary

The Westshore Grand in Tampa, FL, is seeking a friendly Front Desk Agent to warmly welcome guests, complete check-ins and check-outs, and provide accurate information on local attractions and hotel services.

You will handle guest requests with patience, input reservation data into the computer, and maintain a professional demeanor during busy periods. We offer competitive benefits, free meals, complimentary parking, and room discounts within the Marriott portfolio.

Qualifications

• Customer service experience preferred
• Clear communication skills and a professional demeanor
• Basic math and cash-handling ability
• Comfort with using a computer to input reservations and guest data

Responsibilities

• Greet guests with a warm welcome and assist with arrivals and departures
• Process registrations, payments, and issue room keys or access
• Provide accurate information on local attractions, services, and hours
• Handle phone inquiries and relay messages to guests or staff

Skills

Guest service

Communication

Cash handling

Check-in/check-out

Computer skills

Job description

The Westshore Grand in Tampa, FL, is seeking a friendly Front Desk Agent to warmly welcome guests, complete check-ins and check-outs, and provide accurate information on local attractions and hotel services.

You will handle guest requests with patience, input reservation data into the computer, and maintain a professional demeanor during busy periods. We offer competitive benefits, free meals, complimentary parking, and room discounts within the Marriott portfolio.