Front Office Supervisor - Guest Experience & Ops

Westshore Grand; Tampa (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Free meals

Complimentary parking

Hotel room discounts

Job summary

The Westshore Grand, A Tribute Portfolio Hotel, seeks a motivated Front Office professional to assist the Front Office Manager in delivering exceptional guest service in a busy Tampa property.

You will help manage check-in/check-out, uphold brand standards, and contribute to budget planning while coordinating with sales to boost occupancy and revenue. Prior front desk experience and a professional appearance are essential.

Qualifications

• Minimum 1 year of front desk experience.
• Hotel experience preferred.
• High School diploma or equivalent required.

Responsibilities

• Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are applied.
• Implement company and franchise programs.
• Prepare forecasts and reports and assist in the development of the Rooms Division budget.
• Monitor and maintain the front office systems and equipment to ensure their optimum performance.
• Track guest satisfaction surveys and maximize usage of the guest response tracking system.
• Provide training for entry level associates and supervisors.
• Develop and implement controls for expense management.
• Utilize labor management tools to schedule and control labor costs.
• Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members.
• Ensure timely completion of performance appraisals.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Ensure compliance of front office, guest service, and PBX standard operating procedures and policies.
• Ensure all Front Office Quality Standards are complied with and are consistently applied.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
• Maintain all front desk related equipment and a par stock of supplies.
• Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

PMS system

Cash handling

Customer service

Communication skills

Staff training

Education

High School diploma

Job description

The Westshore Grand, A Tribute Portfolio Hotel, seeks a motivated Front Office professional to assist the Front Office Manager in delivering exceptional guest service in a busy Tampa property.

You will help manage check-in/check-out, uphold brand standards, and contribute to budget planning while coordinating with sales to boost occupancy and revenue. Prior front desk experience and a professional appearance are essential.