Assistant Front Office Manager: Guest Experience Leader

Motto By Hilton Philadelphia Rittenhouse Square; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Travel Discounts

Commuter Benefits

Professional Development

Referral Bonus

Daily Pay

Job summary

Motto By Hilton Philadelphia Rittenhouse Square is seeking an Assistant Front Office Manager to support daily front desk operations and guest services. You will supervise staff, train colleagues, and assist in budgeting while ensuring adherence to HHM standards.

Responsibilities include coordinating group rooming lists, monitoring occupancy, and promoting sustainability practices under the EarthView program. Weekend/holiday shifts may apply.

Qualifications

• Interview, select, train, schedule, coach and support associates to meet brand standards and HHM values.
• Experience supervising front office operations and ensuring guest comfort and efficiency.

Responsibilities

• Oversee front office operations in absence of the Front Office Manager.
• Monitor guest satisfaction scores and drive improvements.
• Assist in monitoring front office financials and internal controls.
• Develop and monitor department budgets and forecasts.
• Review and approve capital budget items as required.
• Ensure inventory and supplies for gift shop/market are stocked.
• Coordinate group resumes and rooming lists with Sales.
• Manage occupancy and minimize overbooking through proactive planning.
• Uphold sustainability guidelines under HHM EarthView program.
• Adhere to safety standards and perform other duties as requested.

Skills

Front office supervision

Guest service

Staff coaching

Budget monitoring

Education

Associate or Bachelor's degree preferred

Job description

Motto By Hilton Philadelphia Rittenhouse Square is seeking an Assistant Front Office Manager to support daily front desk operations and guest services. You will supervise staff, train colleagues, and assist in budgeting while ensuring adherence to HHM standards.

Responsibilities include coordinating group rooming lists, monitoring occupancy, and promoting sustainability practices under the EarthView program. Weekend/holiday shifts may apply.