Assistant Front Office Manager - Guest Experience Leader

Arlo Midtown; New York (NY); On-site; USD 56,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Tuition Reimbursement

Job summary

Arlo Midtown is seeking an Assistant Front Office Manager to oversee daily front desk operations and liaise with all departments to ensure exceptional guest service. You will lead and develop the Front Office team, manage schedules and payroll, and drive room revenue in a dynamic hotel environment.

The role requires 2–3 years in management, hospitality education, and strong communication. This is a full-time, on-site position with competitive benefits and a focus on delivering memorable guest

Qualifications

• Hospitality diploma or degree preferred.
• Minimum 2–3 years in a hotel management role.
• Experience with Opera PMS.
• Strong leadership and guest service orientation.

Responsibilities

• Oversee Front Office operation and supervise Lobby Hosts.
• Conduct pre-shift meetings with the team.
• Train, mentor and develop Front Office staff.
• Prepare team schedules, payroll, and monitor labor costs.
• Maximize room revenue and ensure memorable guest experiences.

Skills

Guest service leadership

Communication

Team motivation

Front desk operations

Shift planning & meetings

Education

Hospitality diploma or degree

Tools

Opera PMS

Job description

Arlo Midtown is seeking an Assistant Front Office Manager to oversee daily front desk operations and liaise with all departments to ensure exceptional guest service. You will lead and develop the Front Office team, manage schedules and payroll, and drive room revenue in a dynamic hotel environment.

The role requires 2–3 years in management, hospitality education, and strong communication. This is a full-time, on-site position with competitive benefits and a focus on delivering memorable guest