Assistant Front Office Manager - Overnight Relief

Arlo Midtown; New York (NY); On-site; USD 56,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Tuition Reimbursement

Job summary

Arlo Midtown is seeking an Assistant Front Office Manager to oversee daily front desk operations and liaise with all departments to ensure exceptional guest service. You will lead and develop the Front Office team, manage schedules and payroll, and drive room revenue in a dynamic hotel environment.

The role requires 2–3 years in management, hospitality education, and strong communication. This is a full-time, on-site position with competitive benefits and a focus on delivering memorable guest

Qualifications

• Hospitality diploma or degree preferred.
• Minimum 2–3 years in a hotel management role.
• Experience with Opera PMS.
• Strong leadership and guest service orientation.

Responsibilities

• Oversee Front Office operation and supervise Lobby Hosts.
• Conduct pre-shift meetings with the team.
• Train, mentor and develop Front Office staff.
• Prepare team schedules, payroll, and monitor labor costs.
• Maximize room revenue and ensure memorable guest experiences.

Skills

Guest service leadership

Communication

Team motivation

Front desk operations

Shift planning & meetings

Education

Hospitality diploma or degree

Tools

Opera PMS

Job description

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamicAssistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…

This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.

Responsibilities

• Always treat guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Supervises the Front Office Department – Lobby Hosts.
• Conducts pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates and develops team members.
• Maximizes room sales, room revenue and profit.
• Delivers outstanding service and creates memorable experiences.
• Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
• Embraces and effectively lives Arlo Hotels values and culture.
• Assigns, coordinates, and supervises work activities of Lobby Hosts.
• Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
• Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
• Conducts performance reviews with reporting team members.
• Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
• Manages same day rooms inventory and rate yielding.
• Takes personal responsibility for correcting service problems and creates memorable guest experiences.

Education

• Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Hospitality Diploma or Degree preferred.
• Minimum 2 – 3 years in a management position.
• Hospitality or customer service.
• Opera experience.

Benefits

• Medical, Dental, Vision
• 401K - after one year
• Tuition Reimbursement

Salary

• $66,300 Annual salary

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.