Assistant Front Office Manager - Overnight Relief

Arlo NoMad; New York; On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K - after one year

Tuition Reimbursement

Job summary

Arlo NoMad is seeking an Assistant Front Office Manager to oversee daily front desk operations and liaise with departments impacting guest service. You will plan, direct, and coordinate activities to ensure exceptional service and profitability, while guiding a motivated team through staffing, training, and performance reviews.

The role emphasizes hands-on leadership, adherence to Arlo Hotels values, and delivering memorable guest experiences within hotel guidelines.

Qualifications

• Combines education and experience to meet role requirements.
• Hospitality Diploma or Degree preferred.
• Minimum 2–3 years in a management position.
• Hospitality or customer service background is valuable.
• Opera experience is a plus for daily operations.

Responsibilities

• Supervise Front Office Department – Lobby Hosts.
• Conduct pre-shift meetings and staff briefings.
• Train, mentor, and develop Lobby Hosts and front desk staff.
• Maximize room sales, revenue, and profitability.
• Ensure high standards of courteous guest service and problem resolution.
• Manage same-day room inventory and rate yielding.

Skills

Front desk operations

Team leadership

Guest service

Education

Hospitality Diploma or Degree

Minimum 2-3 years in a management position

Tools

Opera experience

Job description

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamicAssistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…

This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.

Responsibilities

• Always treat guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Supervises the Front Office Department – Lobby Hosts.
• Conducts pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates and develops team members.
• Maximizes room sales, room revenue and profit.
• Delivers outstanding service and creates memorable experiences.
• Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
• Embraces and effectively lives Arlo Hotels values and culture.
• Assigns, coordinates, and supervises work activities of Lobby Hosts.
• Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
• Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
• Conducts performance reviews with reporting team members.
• Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
• Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
• Manages same day rooms inventory and rate yielding.
• Takes personal responsibility for correcting service problems and creates memorable guest experiences.

Education

• Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Hospitality Diploma or Degree preferred.
• Minimum 2 – 3 years in a management position.
• Hospitality or customer service.
• Opera experience.

Benefits

• Medical, Dental, Vision
• 401K - after one year
• Tuition Reimbursement

Salary

• $66,300 annually

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.