Assistant Front Office Manager: Guest Experience Leader

Hotel 48LEX New York; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health Access

Travel Discounts

Commuter Benefits

EAP & Wellness

Education/Professional Development

Referral Bonus

Job summary

Hotel 48LEX New York is seeking an Assistant Front Office Manager to assist in overseeing front office operations and supervise staff in accordance with brand standards and sustainability goals.

The role includes supporting associates, ensuring efficient check-in/out, and maintaining top-tier guest service. The candidate should have 1–3 years in hospitality, ideally with front desk exposure.

Qualifications

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality-related experience, including front desk operations.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring brand standards.
• Oversee front office operations in absence of Front Office Manager.
• Monitor guest satisfaction scores and drive improvements.
• Assist in budgeting, forecasts and financial controls for the front office.
• Ensure stock and inventory for front office and gift shop are managed.
• Coordinate with Sales to input group resumes and room lists.

Skills

Interviewing & training staff

Front office operations

Guest service standards

Budget monitoring

Education

Associate or Bachelor's degree preferred

Job description

Hotel 48LEX New York is seeking an Assistant Front Office Manager to assist in overseeing front office operations and supervise staff in accordance with brand standards and sustainability goals.

The role includes supporting associates, ensuring efficient check-in/out, and maintaining top-tier guest service. The candidate should have 1–3 years in hospitality, ideally with front desk exposure.