Assistant Front Desk Director — Guest Experience & Ops

Mcr-Hotels; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral bonuses

Career advancement & upward mobility

Health, Dental, Vision Insurance

Job summary

The Lexington Hotel NYC, part of MCR Hotels, is seeking an Assistant Director of the Front Desk to lead the Front Office and Guest Services team in New York City. This role ensures maximum operating efficiency, guest satisfaction, and professional problem solving while maintaining the highest standards of service.

Responsibilities include supervising front desk staff, communicating performance expectations, driving guest satisfaction, reviewing staffing, and upholding SOPs.

Qualifications

• Minimum 4 years of progressive experience in hotel front desk operations.
• Bachelor's degree preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and meet deadlines; highly organized.

Responsibilities

• Supervise Front Office and Guest Services staff to ensure quality and guest satisfaction.
• Lead and influence team with strong interpersonal skills.
• Resolve guest issues promptly and professionally.
• Monitor guest satisfaction results and identify areas for improvement.
• Communicate performance expectations and align with job descriptions.
• Ensure adherence to SOPs/LSOPs and maintain financial objectives.

Skills

Leadership

Communication

Problem-solving

Time management

Confidentiality

Self-motivation

Flexibility

Team motivation

Education

Bachelor's degree preferred

Job description

The Lexington Hotel NYC, part of MCR Hotels, is seeking an Assistant Director of the Front Desk to lead the Front Office and Guest Services team in New York City. This role ensures maximum operating efficiency, guest satisfaction, and professional problem solving while maintaining the highest standards of service.

Responsibilities include supervising front desk staff, communicating performance expectations, driving guest satisfaction, reviewing staffing, and upholding SOPs.