Assistant Front Office Manager — Guest Experience Leader

The National Hotel; Miami Beach (FL); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

401(k) Retirement plan with a match

Medical, Dental, and Vision insurance

Complimentary parking

Complimentary meals daily

Vacation Time

Life insurance

Paid time off

Career growth and development

Job summary

The National Hotel in Miami Beach, FL is seeking an Assistant Front Office Manager to collaborate with the Front Office Manager in daily operations and act as Manager on Duty when needed. The role emphasizes service excellence and overseeing front desk, bell staff, and PBX operations.

The position requires strong leadership, experience in hospitality, and the ability to manage multiple tasks in a fast-paced environment while maintaining professional guest relations.

Qualifications

• Must have completed High School or GED Diploma.
• Experience in Hospitality, preferably in a five-star international hotel.
• 2-3 years Front Desk/guest services supervisory/management experience.
• Flexible schedule with weekends, holidays, 2nd shift and 3rd shift.
• Strong business communication skills.
• Ability to work long hours.

Responsibilities

• Assist the Front Office Manager in directing and supervising the entire front office operation.
• Ensure Standard Operating Procedures are followed.
• Participates in hiring, training, scheduling and supervising of all team members.
• Fill in at the Front desk during busy periods or staffing shortages.
• Act as Manager on Duty in the absence of senior management.
• Oversee daily operational issues and guest check-ins/outs.
• Monitor and control daily revenues and expenses with proper controls.
• Respond to guest requests and resolve complaints to ensure satisfaction.

Skills

Leadership

Customer service

Multitasking

Staff training

Hiring

Conflict resolution

Education

High School diploma or GED

Tools

Front desk software

PBX

Reservations system

Job description

The National Hotel in Miami Beach, FL is seeking an Assistant Front Office Manager to collaborate with the Front Office Manager in daily operations and act as Manager on Duty when needed. The role emphasizes service excellence and overseeing front desk, bell staff, and PBX operations.

The position requires strong leadership, experience in hospitality, and the ability to manage multiple tasks in a fast-paced environment while maintaining professional guest relations.