Front Desk Supervisor: Guest Experience Leader

Hyatt Centric; Key West (FL); On-site; USD 30,307 - 46,838; Full time

Benefits offered by this job

Immediate PTO

Medical/Dental/Vision

401(k) match

Wellness reimbursement

Complimentary meals

Hotel discounts

Career growth

Job summary

Hyatt Centric Key West Resort and Spa seeks a Front Office Supervisor to lead the Front Desk and Guest Services teams, delivering warm welcomes, personalized service, and seamless arrivals and departures.

As a hands-on leader, you will coach colleagues, uphold Hyatt brand standards, manage scheduling, and resolve guest concerns with empathy while partnering across departments to ensure memorable stays.

Qualifications

• Minimum 1 year of front desk or hotel rooms operations experience preferred.
• Desire to care for people and create exceptional guest experiences.
• Strong leadership, communication, and organizational skills.
• Service-oriented approach with a hands-on leadership style.
• Ability to work overnight, weekends and holidays.

Responsibilities

• Lead and support Front Desk and Guest Services colleagues during daily operations.
• Train, coach, and mentor team members to deliver Hyatt's exceptional service standards.
• Foster a welcoming, collaborative, and high-performing team environment.
• Resolve guest concerns with professionalism, empathy, and sound judgment.
• Monitor cash handling procedures, shift audits, and operational controls.
• Assist with scheduling, shift coverage, and maintaining efficient front office operations.
• Ensure colleagues are knowledgeable about hotel services, amenities, and local recommendations.
• Partner with other hotel departments to deliver a seamless guest experience.
• Maintain Hyatt brand standards while driving guest satisfaction and operational excellence.

Skills

Leadership

Guest service

Training & coaching

Communication

Teamwork

Job description

Hyatt Centric Key West Resort and Spa seeks a Front Office Supervisor to lead the Front Desk and Guest Services teams, delivering warm welcomes, personalized service, and seamless arrivals and departures.

As a hands-on leader, you will coach colleagues, uphold Hyatt brand standards, manage scheduling, and resolve guest concerns with empathy while partnering across departments to ensure memorable stays.