Front Office Team Lead - Guest Experience

Bardessono; Key West (FL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Key West La Concha, Autograph Collection, a historic hotel in the heart of downtown Key West, seeks a Front Office Assistant Manager to support daily front desk operations. You will supervise front desk staff, greet guests, and help resolve guest concerns to ensure a memorable stay.

This in-office role requires coordinating with Housekeeping and other departments, maintaining accurate financial transactions, and applying yield management techniques to maximize revenue while upholding Marriott

Responsibilities

• Greet and assist guests in a professional, courteous manner during check-in, check-out, and throughout their stay.
• Assist Front Office Manager in supervising front desk agents, front office supervisors, guest service/bell staff, concierge, and PBX operators, including scheduling and coaching.

Job description

Key West La Concha, Autograph Collection, a historic hotel in the heart of downtown Key West, seeks a Front Office Assistant Manager to support daily front desk operations. You will supervise front desk staff, greet guests, and help resolve guest concerns to ensure a memorable stay.

This in-office role requires coordinating with Housekeeping and other departments, maintaining accurate financial transactions, and applying yield management techniques to maximize revenue while upholding Marriott