Assistant Front Office Manager - Luxury Beachfront Boutique Hotel

Pelican Grand Beach Resort, a Noble House Resort; Fort Lauderdale (FL); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K (and 401K matching)

Paid time off (Full-time)

Health and other insurance benefits

Employee discounts

Descripción de la vacante

Pelican Grand Beach Resort in Fort Lauderdale seeks an Assistant Front Office Manager to lead the Front Desk, Bell Valet, Concierge and PBX teams, delivering exceptional guest experiences with hospitality at the core.

The AFOM will supervise daily operations, cover shifts as needed, mentor staff, and ensure adherence to brand standards, budget, and SOPs while driving revenue and guest satisfaction.

Formación

• Must speak, read, write and understand the primary language(s) used in the workplace.
• Requires excellent communication skills, both verbal and written.
• Must possess basic computational ability.
• Must have a working knowledge of room set-ups, capacities and relation to events.
• Must have excellent interpersonal and sales-related skills.
• Must have exceptional organizational, supervisory skills.

Responsabilidades

• Supervise Front Desk, Bell Valet, Concierge and PBX operations.
• Cover Front Desk or Night Audit shifts as needed; adjust to business demands including nights/weekends/holidays.
• Lead service recovery and resolve guest issues promptly.
• Safeguard guest information and control access to guest rooms per SOPs.
• Understand rate plans and revenue strategies; assist with discrepancy reports.
• Ensure guest requests are fulfilled within timelines; coordinate with other departments.

Conocimientos

Front office operations

Guest service

Payroll management

Scheduling

Service recovery

Associate relations

Computer skills

Educación

College degree preferred

Herramientas

INFOR HMS

Payroll software

Descripción del empleo

Description

Pelican Grand Beach Resort is seeking to hire a passionate Assistant Front Office Manager that will support the Front Office team of our beautiful boutique hotel and apply related skills to accomplish exceptional guest services.

Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please!

At Pelican, we often celebrate our employees’ accomplishments. Are you all about being your best self, doing the right thing, bringing your natural smile and having fun? Then we hope to welcome you to our amazing family. We are excited that you are considering joining Pelican Grand Beach Resort!

Come play with us!

We also offer AWESOME benefits such as:

• 401K (and 401K matching)
• Full-time - Paid time off
• Full-time - Insurance to include health, medical, vision, dental, hospital coverage, employee assistance program, life and accidental death, pet, and short-term disability
• HUGE employee discounts
• Multiple parking options
• One free meal during your shift
• Many recognition programs
• Incentive programs
• Referral programs
• Growth opportunities

Summary

The Assistant Front Office Manager is responsible for overseeing the daily operations of the

Front Desk, Bell Valet Services, Concierge, and PBX. This role ensures exceptional guest experience, effective team leadership, and strict compliance with hotel standards. The Assistant Front Office Manager must embody genuine hospitality, demonstrate strong leadership, and maintain operational excellence across all guest service touchpoints.

Essential Job Responsibilities include but not limited to:

Front Desk Operations/Services:

In addition to supervisory responsibilities, the Assistant Front Office Manager is expected to cover Front Desk or Night Audit shifts as needed and must maintain flexibility to adjust to business demands, including nights, weekends, holidays, and overnight coverage.

• Ensure all arriving and departing guests are treated with courtesy and efficiency.
• Lead the service recovery process, ensuring prompt resolution to guest satisfaction.
• Safeguard confidential guest information and control guest room key access in line with SOPs.
• Understand hotel rate plans, codes, and revenue strategies; assist with rate discrepancy reports.
• Ensure guest requests are fulfilled within prescribed timelines.
• Partner with other departments to ensure seamless communication and guest service.
• Support daily room inventory management to optimize revenue while meeting guest expectations.
• Track and maintain par levels of front office supplies.
• Provide ongoing training, including monthly one-on-one coaching with team members.
• Ensure compliance with brand standards, company policies, and departmental SOPs.
• Lead by example, consistently representing hotel Core Values.
• Enforce attendance standards and ensure appropriate staff coverage.
• Adhere to all company safety and security procedures, report accidents, injuries, and unsafe conditions.
• Maintain professionalism and composure during emergencies or periods of heavy business activity.
• Serve as a role model in addressing guest concerns and high-pressure situations.

Management Responsibilities include but not limited to:
The AFOM is responsible for the overall direction, coordination, and evaluation of team members.

• Directly supervise all non-supervisory employees.
• Interview, hire, train, develop, and mentor associates; ensure orientation and training standards are consistently met.
• Plan, assign, and direct work of team members.
• Engage various strategies of recognition.
• Conduct performance evaluations, coaching, counseling, and disciplinary actions as needed.
• Assist with daily balance and credit check reports, supply inventories, and ordering of uniforms and office supplies.
• Prepare forecasts and reports; assist in developing the Rooms Division budget.
• Use labor management tools to create efficient schedules and control labor costs.
• Monitor guest satisfaction surveys, utilize guest response tracking systems, and participate in issue-prevention meetings.

Requirements

At Pelican, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires excellent communication skills, both verbal and written.
• Must possess basic computational ability.
• Must have a working knowledge of types of room set-ups, capacities, relation to type of event, etc.
• Must have excellent interpersonal and sales-related skills.
• Must have exceptional organizational, supervisory skills.

Physical Demands

• Most work tasks are performed indoors. Temperature generally is moderate and controlled by hotel environmental systems.
• Must be able to stand 6-12 hours a day. Length of time of these tasks may vary from day to day and task to task.
• Must be flexible to work nights, evenings, weekends, and holidays as business demands.
• Must be able to cover overnight shifts as business demands.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

Required Qualifications:

• College degree preferred.
• Minimum 3 years of front desk hotel management experience required.
• Strong knowledge and understanding of front office and guest service operations.
• Prior experience managing payroll, scheduling, service recovery, and associate relations.
• Strong computer skills.
• INFOR HMS experience highly preferred.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.