Assistant Front Office Manager — Platinum Service Leader

AT&T Hotel and Conference Center; Austin (TX); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

Paid vacation days

Annual merit increases

11 paid holidays

Free daily shift meals

Discounted parking

Referral bonus

Job summary

AT&T Hotel and Conference Center seeks an Assistant Front Office Manager to help lead the Front Desk team and support daily operations. The role focuses on guest satisfaction, staffing, and maintaining service standards across departments.

The AFOM will participate in the Rooms Division duty schedule, manage VIP reports, and contribute to staff development and performance reviews to uphold Platinum Service excellence.

Qualifications

• 2 or 4 years college degree preferred but not required.
• Knowledge of OPERA is highly preferred.
• Previous management and leadership experience is required (supervisory experience is okay).

Responsibilities

• Assist Front Office Manager with the daily operation of the Front Desk and manage Guest satisfaction.
• Coordinate with departments to ensure staffing, service and financial standards are met.
• Maintain VIP reports and inventory control for rooms.
• Participate in Manager on Duty schedule and lobby greeter rotation.
• Interview candidates, conduct performance reviews and manage staff as required.
• Ensure appearance standards and policy compliance.

Skills

Staff management

Customer service

Communication

Problem solving

Leadership

Scheduling

Education

Associate or Bachelor’s degree preferred

Tools

OPERA PMS

Job description

AT&T Hotel and Conference Center seeks an Assistant Front Office Manager to help lead the Front Desk team and support daily operations. The role focuses on guest satisfaction, staffing, and maintaining service standards across departments.

The AFOM will participate in the Rooms Division duty schedule, manage VIP reports, and contribute to staff development and performance reviews to uphold Platinum Service excellence.