Assistant Front Office Manager — Guest Experience Leader

Stonebridge; Boston (MA); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Benefits package

Job summary

Stonebridge in Boston, MA is seeking an Assistant Front Office Manager to oversee daily guest reception, reservations, and telephone services, ensuring high guest satisfaction and efficient hotel operations. You will collaborate with the Front Office Manager and Assistant General Manager to meet revenue, expense, and quality targets.

The role requires 2+ years in front office management, strong leadership, organization, and proficiency with property management systems and financial reporting.

Qualifications

• 2+ years of front office management experience in a hotel environment.
• Proven leadership and supervisory abilities with team development.
• Strong organizational and multitasking skills for daily operations and guest interactions.
• Proficiency in property management systems and financial reporting.
• Excellent verbal and written communication with guests and staff.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Enforce check-in procedures with accurate guest details and billing.
• Address guest issues promptly to ensure satisfaction.
• Maintain rooms to the company’s established standards.
• Maximize room occupancy within the overbooking policy.
• Coordinate reservations, front desk, and housekeeping communications.
• Post charges accurately and balance accounts daily.
• Enforce credit control procedures and daily balances.
• Oversee efficient check-out procedures.
• Ensure luggage delivery and retrieval for guests.
• Maintain cleanliness and order of front-of-house areas.
• Conduct performance appraisals and training for staff.

Skills

Front office management

Leadership

Guest service excellence

Budgeting & financial reporting

PMS proficiency

Communication skills

Organizational skills

Tools

Property management system (PMS)

Job description

Stonebridge in Boston, MA is seeking an Assistant Front Office Manager to oversee daily guest reception, reservations, and telephone services, ensuring high guest satisfaction and efficient hotel operations. You will collaborate with the Front Office Manager and Assistant General Manager to meet revenue, expense, and quality targets.

The role requires 2+ years in front office management, strong leadership, organization, and proficiency with property management systems and financial reporting.