Assistant Front Office Manager

Pyramid Global Hospitality; Palm Coast (FL); On-site; USD 46,000 - 56,000; Full time

Job summary

Hammock Beach Golf Resort & Spa, part of Pyramid Global Hospitality, seeks a Front Desk Assistant Manager to support Front Desk operations with a focus on guest service and revenue optimization. You will lead a small team, ensure smooth check-in/check-out processes, and maintain high service standards in a luxury resort setting.

The role requires supervisory experience, strong communication, and the ability to work under pressure in a high-end environment.

Qualifications

• Progressive hotel management experience or related education.
• Ability to supervise a team of 3+ associates.
• Proficiency in Windows operating systems and basic arithmetic.
• Strong communication skills and ability to work under pressure.

Responsibilities

• Approach all encounters with guests and employees in a courteous, service-oriented manner.
• Maintain regular attendance per brand standards and hotel needs.
• Uphold appearance standards and uniform policy.
• Comply with Pyramid Global Hospitality standards and safety regulations.
• Assist with Front Desk interviews and hiring procedures.
• Support 90-day and annual Front Desk performance appraisals.

Skills

Supervisory experience

Windows proficiency

Guest service orientation

Financial data understanding

Education

2-year college degree + 3+ years related experience

4-year college degree + 1 year related experience

5+ years progressive hotel experience

Job description

About Our Property

Welcome to Hammock Beach Golf Resort & Spa, a premier destination within the Pyramid Global Hospitality portfolio. Nestled along the stunning Atlantic coastline, this luxury resort features 285 beautifully appointed guest rooms and an impressive 114,410 sq. ft. of meeting space, making it an exceptional setting for conferences, events, and unforgettable gatherings. At Hammock Beach Golf Resort & Spa, team members have the opportunity to be part of a world‑class hospitality experience, surrounded by breathtaking ocean views, championship golf courses, and a commitment to delivering unparalleled service. If you're passionate about hospitality and ready to grow your career in a supportive, people‑first environment, explore the exciting opportunities available at Hammock Beach Golf Resort & Spa.

Job Summary

What you will have an opportunity to do:

The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Exempt managers must customarily and regular direct the work of at least 3 full‑time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Education & Experience

• At least 5 years of progressive experience in a hotel or a related field; or a 2‑year college degree and 3 or more years of related experience; or a 4‑year college degree and at least 1 year of related experience.
• Supervisory experience required.
• Must be proficient in Windows operating systems.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Job Duties & Functions

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Maintain regular attendance in compliance with Pyramid Global Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Pyramid Global Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
• Maintain a warm and friendly demeanor at all times.
• Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.
• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Assist to Motivate, coach, counsel and discipline all Front Desk personnel according to Pyramid Global Hospitality S.O.P.'s.
• Ensure compliance to brand and company training, using the steps to effective training according to Pyramid Global Hospitality standards.
• Assist with preparation of all Front Desk interviews and follow hiring procedures according to Pyramid Global Hospitality S.O.P.'s.
• Assist with 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.
• Assist with development of employee morale and ensure training of Front Desk personnel.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report and maintain close observation of daily house count.
• Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
• Assist with supervision of the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Hospitality S.O.P.'s.

What are we looking for?

Compensation

$51,000

$51,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.