Luxury Front Office Manager - Guest Experience Leader

Four Seasons; East Palo Alto (CA); On-site; USD 90,000 - 97,000; Full time

Benefits offered by this job

Fully paid medical, dental, and vision

Holiday, vacation, and sick pay

401k matching

Complimentary stays at Four Seasons

Free employee meals

Dry cleaning of uniforms

Free employee parking

Flex work days

Job summary

Four Seasons Hotel Silicon Valley is currently looking for a Front Office Manager to lead the Front Office, Guest Services and Core Agent teams, ensuring seamless arrivals, departures and exceptional guest service.

The ideal candidate has 3-4 years in a luxury hotel management role, strong English, US work eligibility, and flexibility to work weekends, holidays and evenings. This position offers competitive salary, comprehensive benefits and opportunities for growth.

Qualifications

• 3-4 years of luxury hotel experience in a management role of Front Office
• Must be flexible with schedule – Able to work weekdays, weekends, holidays, and evenings
• Requires reading, writing and oral proficiency in the English language
• Must provide work authorization document - proof of eligibility to work in the United States of America

Responsibilities

• Manages the staffs at the Front Office, Guest Services and Core Agent - conducts interviews, departmental trainings, and provide hands on support.
• Conducts performance evaluations and disciplines staff when needed
• Resolves and follows up guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
• Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved
• Checks guest in and out in an efficient and friendly manner, using guest name whenever possible
• Assure that all financial and credit procedures are followed
• Reviews and monitors schedules of staff in other department of responsibility
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees
• Responds swiftly and effectively in any hotel emergency or safety situation
• Ability to work, weekend, nights and holidays

Skills

Luxury hotel front office management

Staff leadership

Customer service excellence

Flexibility in schedule

Job description

Four Seasons Hotel Silicon Valley is currently looking for a Front Office Manager to lead the Front Office, Guest Services and Core Agent teams, ensuring seamless arrivals, departures and exceptional guest service.

The ideal candidate has 3-4 years in a luxury hotel management role, strong English, US work eligibility, and flexibility to work weekends, holidays and evenings. This position offers competitive salary, comprehensive benefits and opportunities for growth.