Luxury Front Office Manager - Guest Experience Leader

Four Seasons Hotels and Resorts; Idaho; On-site; USD 90,000 - 97,000; Full time

Benefits offered by this job

Medical insurance

Dental/vision

Guest stays at FS

Employee meals

Uniform cleaning

Free parking

Flexible schedule

Job summary

Four Seasons Hotel Silicon Valley is seeking a Front Office Manager to lead the Front Office, Guest Services and Core Agent teams, ensuring flawless guest experiences. You will oversee interviews, trainings, and daily operations with a focus on hospitality, efficiency and guest satisfaction.

The ideal candidate has 3–4 years of luxury hotel management, flexibility to work nights and weekends, and strong English communication skills.

Qualifications

• 3-4 years of luxury hotel experience in a management role of Front Office.
• Must be flexible with schedule – able to work weekdays, weekends, holidays, and evenings.
• Requires reading, writing and oral proficiency in the English language.
• Must provide work authorization document - proof of eligibility to work in the United States of America

Responsibilities

• Manages the staff at the Front Office, Guest Services and Core Agent; conducts interviews and trainings, and directs daily activities to ensure guest satisfaction.
• Resolves guest complaints with the highest level of hospitality and professionalism, accommodating special requests when possible.
• Coordinates arrivals, departures and billing; blocks rooms for arrivals and resolves discrepancies; reviews daily arrivals for Special Attention Guests, Return Guests, and Groups.
• Ensures accurate billing and follows all financial procedures; monitors scheduling and safety within the front office operations.
• Responds swiftly to hotel emergencies or safety situations and works to ensure guest well-being.

Skills

Luxury hotel experience

Front Office management

Flexibility with schedule

English proficiency

Job description

Four Seasons Hotel Silicon Valley is seeking a Front Office Manager to lead the Front Office, Guest Services and Core Agent teams, ensuring flawless guest experiences. You will oversee interviews, trainings, and daily operations with a focus on hospitality, efficiency and guest satisfaction.

The ideal candidate has 3–4 years of luxury hotel management, flexibility to work nights and weekends, and strong English communication skills.