Assistant Front Office Manager

Starwood Hotels; Sunnyvale (CA); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Competitive medical, dental & vision care

Retirement planning

Paid personal days

Career advancement opportunities

Professional development through SH University

Team member recognition program

Job summary

Starwood Hotels is looking for an Assistant Front Office Manager at Treehouse Sunnyvale. The ideal candidate will lead and inspire a service team, ensuring top-notch guest experiences. Responsibilities include training new hires, overseeing front-office operations, and contributing to financial performance.

Candidates should possess at least 2 years of supervisory experience in a luxury hotel and have strong leadership and communication skills. The role offers a supportive work environment and career advancement opportunities.

Qualifications

• Minimum 2 years of experience in a Front Office supervisory role, preferably in an upper upscale or luxury hotel.
• Advanced knowledge of front-office operations.
• Ability to accommodate a flexible schedule, including days, evenings, weekends, and holidays.

Responsibilities

• Train, supervise, and mentor new hires.
• Deliver outstanding guest service.
• Interact with guests to ensure a positive experience.
• Support overall front-office operations.

Skills

Leadership skills

Guest service delivery

Verbal and written communication

Team engagement

Education

Post-secondary diploma or degree

Job description

About the Role

We are looking for an Assistant Front Office Manager to lead and inspire our service team at Treehouse Sunnyvale.

Key Responsibilities

• Train, supervise, and mentor new hires to ensure their success.
• Lead by example in delivering outstanding guest service.
• Interact with guests, welcoming them and ensuring a positive experience.
• Support overall front‑office operations and contribute to financial performance.

Qualifications

• Minimum 2 years of experience in a Front Office supervisory role, preferably in an upper upscale or luxury hotel.
• Post‑secondary diploma or degree is a plus.
• Advanced knowledge of front‑office operations with strong leadership skills.
• Proven track record in guest and team‑member engagement and financial performance.
• Excellent verbal and written communication skills.
• Ability to accommodate a flexible schedule, including days, evenings, weekends, and holidays.

Benefits

• Nature work environment.
• Health & Wellness – Competitive medical, dental & vision care and EAP program.
• Retirement planning.
• Paid personal days.
• Career advancement opportunities worldwide.
• SH University – Professional development and courses through an online learning platform.
• Team member recognition program.

Salary

$75,000

Equal Opportunity Employer

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.