Assistant Front Office Manager: Elevate Guest Experience

The Envoy Hotel, Marriott Autograph Collection; Boston (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive wages for full time and pt

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Educational/Professional Development

Referral Bonus Program

Job summary

The Envoy Hotel, Marriott Autograph Collection in Boston seeks an Assistant Front Office Manager to assist in overseeing front office operations and to supervise front office staff in line with brand standards and sustainability goals.

Ideal candidates will have 1–3 years of hospitality experience, including front desk operations, and an Associate or Bachelor’s degree is preferred. The role offers opportunities for career progression within the Rooms Division and a range of employee benefits.

Qualifications

• 1 to 3 years hospitality related experience, including front desk operations experience.
• Associate or Bachelor’s degree preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with brand standards and HHM values.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Monitor guest satisfaction scores and work toward increasing satisfaction.
• Assist in monitoring front office financial operations and ensure compliance with controls.

Skills

Interviewing

Coaching

Scheduling

Staff development

Front desk operations

Education

Associate or Bachelor’s degree preferred

Job description

The Envoy Hotel, Marriott Autograph Collection in Boston seeks an Assistant Front Office Manager to assist in overseeing front office operations and to supervise front office staff in line with brand standards and sustainability goals.

Ideal candidates will have 1–3 years of hospitality experience, including front desk operations, and an Associate or Bachelor’s degree is preferred. The role offers opportunities for career progression within the Rooms Division and a range of employee benefits.