Guest Experience Ambassador

The Envoy Hotel, Marriott Autograph Collection; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Travel Discounts

Educational/Professional Development

Referral Bonus Program

Job summary

The Envoy Hotel, Marriott Autograph Collection, Boston, seeks a Guest Service Agent to greet, register and serve guests in line with brand and sustainability standards. The role emphasizes front-desk duties, payment handling, reservation management, and guest satisfaction.

A proactive team member is expected to support breakfast service and luggage assistance during peak times. Ideal candidates have prior customer service experience and familiarity with PMS systems.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Transmit and receive messages using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in the breakfast area or assist guests with luggage during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service experience

PMS systems familiarity

Front desk communication

Education

High School diploma or equivalent

Job description

The Envoy Hotel, Marriott Autograph Collection, Boston, seeks a Guest Service Agent to greet, register and serve guests in line with brand and sustainability standards. The role emphasizes front-desk duties, payment handling, reservation management, and guest satisfaction.

A proactive team member is expected to support breakfast service and luggage assistance during peak times. Ideal candidates have prior customer service experience and familiarity with PMS systems.