Front Office Supervisor Flexible Schedule & Breakfast Ops

HRI Hospitality; West Sacramento (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

HRI Hospitality is seeking an Assistant Front Office Manager in West Sacramento to lead the Guest Services team and uphold brand standards. You will supervise front desk operations, manage guest interactions, and coordinate with the Breakfast/Guest Services staff to ensure smooth daily operations and guest satisfaction.

The role requires a minimum of two years in front office management within a hotel setting, with a focus on service excellence and flexible scheduling including mornings,

Qualifications

• Minimum of two years front office management experience, preferably with a hotel brand such as Hilton, Marriott, or Hyatt.
• Flexible schedule including mornings, evenings, weekends, holidays; overnight shifts.
• Excellent customer service skills.

Responsibilities

• Oversee Guest Services functions and maintain brand-standard service.
• Resolve guest issues with urgency and empathy and follow up on requests.
• Ensure front desk procedures (room assignments, payments, key distribution) are accurate.

Skills

Front office mgmt

Customer service

Shift scheduling

Tools

Quore

Outlook

Hotel Radios

Job description

HRI Hospitality is seeking an Assistant Front Office Manager in West Sacramento to lead the Guest Services team and uphold brand standards. You will supervise front desk operations, manage guest interactions, and coordinate with the Breakfast/Guest Services staff to ensure smooth daily operations and guest satisfaction.

The role requires a minimum of two years in front office management within a hotel setting, with a focus on service excellence and flexible scheduling including mornings,