Assistant Front Office Manager

Hyatt Hotels Corporation; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An innovative hospitality firm is seeking an OEM Assistant Front Office Manager to enhance guest experiences and lead a team of dedicated associates. In this dynamic role, you'll be responsible for ensuring service excellence, analyzing guest feedback, and developing strategies to improve operations. You'll play a key role in training staff, maintaining compliance with regulations, and managing budgets to achieve financial goals. Join a company that values integrity, community, and fun, and be part of a culture that prioritizes associate development and engagement. This is a fantastic opportunity to grow your career in a supportive environment.

Benefits

Medical/Dental/Vision Plans

Life Insurance

Disability Options

401K

Tuition Assistance

Discounted Hotel Rates

Career Development Opportunities

Qualifications

• Strong background in guest services and hospitality management.
• Proven ability to manage budgets and financial objectives.

Responsibilities

• Assist associates in exceeding guests’ needs and expectations.
• Analyze guest satisfaction results and develop action plans.
• Ensure compliance with hiring practices and regulations.

Skills

Guest Service Excellence

Budget Management

Staff Training and Development

Problem Solving

Communication Skills

Analytical Skills

Education

Bachelor's Degree in Hospitality Management

Relevant Work Experience

Job description

Summary

We are hiring an OEM Assistant Front Office Manager at Hyatt Regency Morristown at Headquarters Plaza, Morristown, NJ.

Responsibilities

1. Assist associates in understanding and exceeding guests’ needs and expectations.
2. Proactively address guest concerns, following property-specific recovery plans.
3. Publish GSS results promptly, solicit feedback, and implement improvements.
4. Ensure all staff understand and embody the service culture.
5. Address associate concerns proactively.
6. Analyze AOS/GSS results, develop action plans for improvement, and leverage strengths.
7. Conduct monthly reward programs.
8. Ensure timely orientation for new associates.
9. Know and train staff on the hotel’s emergency plan.
10. Comply with all corporate accounting procedures.
11. Assist in developing the hotel budget and capital expenditure plans.
12. Use budgets to meet financial objectives.
13. Develop and communicate selling strategies.
14. Oversee all accounting functions and ensure audits are completed.
15. Provide a safe work environment compliant with OSHA/MSDS standards.
16. Implement hotel accident prevention programs.
17. Maintain an effective key control program.
18. Maintain appropriate staffing levels to exceed guest expectations.
19. Assist the Guest Service Manager.
20. Understand hotel system inventory and daily selling strategies.
21. Stay informed about local market conditions.
22. Ensure hiring practices comply with I-9, ADA, and EEO regulations; conduct interviews and hiring decisions.

Benefits

We offer competitive wages and a comprehensive benefits package, including medical/dental/vision plans, life insurance, disability options, 401K, tuition assistance, discounted hotel rates, and career development opportunities.

Why Concord?

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We prioritize a positive work environment, associate development, and engagement through various activities. We are committed to diversity and maintain a drug-free workplace. We are an EEO employer M/F/D/V.

Additional Information

This position is at a location where Hyatt is not the employer; the employer may be a third-party management company responsible for employment benefits and obligations.

For more details, review the "Know Your Rights" notice from the Department of Labor.

This employer is not Hyatt; the employer may be a third-party management company responsible for employment benefits and obligations.