Assistant Front Office Manager

Hyatt Place; New York (NY); On-site; USD 62,000 - 65,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager to lead front desk operations and enhance guest experiences. This role involves training staff, managing inter-department communications, and ensuring top-notch customer service. The ideal candidate will demonstrate strong leadership and communication skills while effectively resolving guest issues. Join a dynamic team in a vibrant location where your contributions will directly impact guest satisfaction and operational success. If you thrive in a fast-paced hospitality environment and are passionate about delivering exceptional service, this opportunity is perfect for you.

Qualifications

• 1+ years of front-office leadership experience required.
• Must possess strong communication and organizational skills.

Responsibilities

• Supervise front desk operations and staff training.
• Ensure customer satisfaction and manage guest complaints.

Skills

Communication Skills

Leadership Abilities

Customer Service

Organizational Skills

Interpersonal Skills

Education

Hotel/Hospitality Degree

Tools

Microsoft Word

Microsoft Excel

Job description

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The Assistant Front Office Manager supervises the front desk operation, including staff training, inter-department communications, and staff accountability. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

• Responsible for ensuring customer satisfaction at the highest level
• Act in a professional and responsible manner in front of all guests and associates
• Maintain guest room inventory
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping and engineering departments
• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables
• Provide input to the Front Office Manager to ensure proper staffing levels for customer service goals
  
  

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 1 or more years of front-office leadership experience
• Service-oriented style with professional presentation skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
• Clear, concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills
  
  

The anticipated compensation range for the position for applicants working in NYC is $62,400k- $64,355K annually. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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