Assistant Front Office Manager

Canopy by Hilton Jersey City Arts District; Jersey City (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a vibrant and dynamic team at a beautiful new hotel in Jersey City Arts District as an Assistant Lead Welcome Enthusiast. This role is pivotal in delivering exceptional guest experiences and involves supervising front office operations, managing budgets, and ensuring top-notch service. As part of a forward-thinking company, you will play a key role in training staff, resolving guest issues, and maintaining communication across departments. If you have a passion for hospitality and a knack for leadership, this opportunity is perfect for you to thrive in a supportive and engaging environment.

Qualifications

• Minimum two-year college degree required.
• At least one year of supervisory experience at a hotel front desk.

Responsibilities

• Supervising front office personnel and coordinating activities.
• Training staff and managing budgets and forecasting.

Skills

Supervisory Skills

Cash Handling

Accounting Skills

Administrative Skills

Guest Service Skills

Education

Two-Year College Degree

Tools

Hilton's OnQ PMS

Job description

Canopy by Hilton Jersey City Arts District - Assistant Lead Welcome Enthusiast

Canopy by Hilton's culture, defined by our 'Positively Yours' philosophy, emphasizes our attitude and approach in interactions with guests, partners, and the community. The core of our culture is the Positive Stay Promise, which guides our Enthusiasts in delivering exceptional lifestyle experiences.

We are seeking an exceptional candidate for the position of Assistant Lead Welcome Enthusiast / Assistant Front Office Manager at our beautiful new hotel in Jersey City Arts District.

Position Title:

Assistant Lead Welcome Enthusiast / Assistant Front Office Manager

Reports To:

Lead Welcome Enthusiast / Front Office Manager

Position Summary:

This role involves supervising all front office personnel, ensuring the completion of front office duties, and coordinating activities across the front desk, reservations, guest services, and telephone areas. The position also includes preparing monthly reports and managing the front office budget.

Responsibilities include:

• Training and scheduling front office staff
• Participating in hiring decisions
• Supervising shift workloads
• Evaluating employee performance
• Maintaining communication with other departments
• Managing master key control and room status accuracy
• Resolving guest issues promptly and courteously
• Handling group information and requirements
• Monitoring credit and financial reports
• Managing budgets and forecasting revenue and occupancy
• Overseeing all front office operations including system management and reporting
• Ensuring guest requests and VIP needs are met
• Maintaining supplies and documentation
• Performing other duties as assigned by management

Prerequisites:

Education: Minimum two-year college degree, proficient in primary workplace language.

Experience: At least one year of supervisory experience at a hotel front desk, with cash handling, accounting, and administrative skills. Knowledge of Hilton's OnQ PMS is preferred.